Customer Quality Management Specialist
Customer Quality Management Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location:
Mount Pleasant Pennsylvania United States of AmericaJob ID:
R0092403Date Posted:
Company Name:
HITACHI ENERGY USA INCProfession (Job Category):
Quality ManagementJob Schedule:
Full timeRemote:
NoJob Description:
The Opportunity
Are you passionate about enhancing customer satisfaction and resolving quality issues Join Hitachi Energy as a Customer Quality Management Specialist in Mount Pleasant PA and play a crucial role in managing both internal and external customer complaints. Based in our dynamic team you will conduct systematic root cause analysis develop corrective and preventive action plans and ensure rapid containment actions to limit impacts on customer operations. This is your chance to make a significant impact in a company that values innovation collaboration and excellence.
How Youll Make an Impact
Implement and ensure adherence to NonConformance Management and Customer Care Response Processes.
Manage and mentor quality professionals within your responsibility.
Support the collection and improvement of Voice of the Customers.
Lead root cause analysis and problemsolving efforts for nonconformances.
Provide regular status updates to customers and stakeholders.
Maintain precise records of investigations and findings.
Ensure completion of NonConformance Reports within predefined time frames.
Collaborate with internal and external customers to resolve complaints.
Your Background
Bachelors degree in a relevant field.
3 years of experience in customer quality management or a related role.
Strong understanding of root cause analysis and corrective action planning.
Excellent communication and leadership skills.
Experience with NonConformance Management and Customer Care Response Processes.
Proficient in data analysis and quality management systems.
More About Us
At Hitachi Energy we foster a culture of innovation and continuous learning.
We offer opportunities for growth and development in a supportive environment.
Join us and be part of a team that is committed to making a difference in the world.
Ready to take the next step in your career Apply now and help us enhance customer satisfaction and quality performance!
Equal Employment Opportunity (EEO)Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
