Director of Sales and Marketing- Embassy Suites by Hilton Seattle Downtown Pioneer Square
Director of Sales and Marketing- Embassy Suites by Hilton Seattle Downtown Pioneer Square
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Job Description
EOE/AA/Disabled/Veterans
Rated one of the Top 3 best hotels to stay in Seattle on TripAdvisor theEmbassy Suites by Hilton Seattle Downtown Pioneer Squareislocated at Pioneer Square near 2 major pro sports stadiums and the International Districtand also next to King Street Station with trains to SeaTac and off I5.The King St. Ballroom can accommodate up to 545 guests featuring floortoceiling windows and a prefunction space that can serve as an exhibit hall. 282 guestrooms with wonderful amenities for guests to enjoy!
What will I be doing
The primary responsibilities of this position are to design develop and deploy business strategies that are creative dynamic and impactful for the Americas and lead the Hotel Sales and Marketing process. Key deliverables for this role are to move the business analytics processes including cadence of activities to a predictive and prescriptive approach to drive includes but is not limited to development and communication of commercial strategies and standards through a structured cadence and analysis of company revenue performance against established goals.
In this role you will facilitate the delivery of the Americas Commercial Operating Model and should possess strong leadership communication and networking skills.
Strategy:
- Produce your hotels Annual MultiYear Commercial Strategy Plan in partnership with onproperty leaders and regional support
- Connect the performance needs for the hotel with the solutions designed by the Hilton enterprise in each key segment your hotel serves
- Direct accountability for setting the strategy and delivery of your hotels revenues including group rooms banquets catering business transient and leisure transient
- Work with Commercial Leadership to ensure that Business Review Guidelines (current to 5 years) and Group Pricing & Rate Quotation Strategies are in place to maximize all pricing components of sales and catering opportunities and achieve positive group market share
- Support hotel B2B marketing digital marketing social media public relations and communications activities. Guide the eCommerce teams to ensure online hotel content is accurate and effective
- Work with Commercial Leaders to establish optimal business mix review and validate revenue forecasts to improve accuracy while developing strategies for different demand periods and review and approve retail and group pricing strategies
- Work with fellow Executive Committee members to ensure profits are maximized in line with GOP and EBITDA targets
- Develop and execute departmental expense budget and forecasts
- Develop and maintain detailed and realtime knowledge of all competitor and market activity
- Responsible for the execution of the Sales and Catering Sales annual SIP (Sales Incentive Program)
Leadership:
- Lead weekly monthly and quarterly Sales & Marketing Optimization Process for hotel. Convert the outcome of the optimization process into actionable business strategies and articulate those strategies
- Contribute to annual Commercial Cadence communication regarding current realities of performance and performance drivers on a monthly quarterly and semiannual basis
- Consistently conform to Hilton brand standards and corporate identity and utilize all communication tools
- Responsible for recruiting and retention of all sales and marketing roles
- Lead engage and develop team members including ongoing performance development and Career Development Plans
- Conduct performance review for all direct reports and provide feedback for dotted line reports including but not limited to:
- Group Sales
- Business Transient Sales
- Leisure Sales
- Catering Sales
- Marketing
- Facilitate and lead in a culture that is aligned with Hiltons DEI and ESG enterprise goals
Ownership Customer and Stakeholder Relations:
- Own performance and commercial activity reporting for each of your hotels (i.e. performance status communication and response plans)
- In concert with AVPs Regional Commercial Director and General Manager(s) present commercial strategies to key business partners and ownership groups. Ensure transparency relevance and timeliness in articulating the commercial performance targets and potential gaps or upside (strengths & weaknesses)
- Liaise with Hilton Sales regional support and brand teams
- Build strong relationships with CVB community influencers and 3rd party travel partners
- High level of engagement with customers from all sales segments
- Support of teams highimpact site visits and preconvention meetings
- Support of sales managers sales travel into feeder markets
What are we looking for
To fulfil this role successfully you should demonstrate the following minimum qualifications:
- Minimum of five (5) Years of Hotel Sales Catering or Marketing Experience.
- Management Experience (type): Director
- Fouryear college degree preferred
- Minimum Years of Leadership Experience in a FullService Hotel: 1 plus
- Additional Requirements (i.e. % of travel time etc.): Ability to travel on short notice and adaptable to schedule changes.
- Experience in hotel management or related industry essential. Cross brand or product line experience preferred.
- Highly professional presentations and communication (oral and written) skills.
- Proficiency with standard Microsoft Office.
- Ability to perform critical analysis.
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- Additional/advanced degree coursework in business administration marketing and communications
- Adaptable experience with business strategy business planning and business plan development.
- Experience in large matrix organizations
- Ability to speak multiple languages
- Multiple Brand experience
- Hilton software programs preferred
The annual salary range for this role is $115000 $140000 and is based on applicable specialized experience and location.
What is it like working for Hilton
Hilton is the worlds leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every single day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an awardwinning workplace culture ranking #1 Best Company To Work For in the U.S.
We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Medical Insurance Coverage for you and your family.
Vision dental life and disability insurance
Mental Health Resources
BestinClass Paid Time Off (PTO) you can accrue up to 18 days in your first year
Supportiveparental leave program that runs concurrently with Washington States Paid Family and Medical Leave program. Our team members receive benefits up to Washington States maximum threshold per week. Hilton will then top this up to the weekly ABBR (Annual Benefit Base Rate).
Go Hilton travel discount program: 110 nights of discounted travel per calendar year
Matching 401(k)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Access to your pay when you need it through DailyPay
Other Compensation
Employee stock purchase program (ESPP) purchase Hilton shares at 15% discount
Complimentary meals in the Team Member Restaurant while on shift
Complimentary use of onsite fitness facility outside of working time
Monthly reimbursement of up to $100 for public transportation for the purpose of commuting to work
Hilton offers a bestin market SIP (ShortTerm Incentive Plan) to our Sales Catering & Events teams to reward our employees for their contributions to our companys financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives meaning multiple opportunities to earn a payout. A revenue goal of 200k USD or greater is required in order for the payout potential for that objective to be uncapped. The payout as a percentage of BEE is capped at 60% at 250% achievement if and when the revenue goal for that objective is below 200k USD for the quarter.
Relocation support may be provided
Required Experience:
Director
Employment Type
Full-Time
