VP of Data Analytics

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1to1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.

About the Team

Our Data Analytics team is a crossfunctional team that works handinhand with all of the other teams at Gorgias (Marketing Partnerships Sales Success Support Product and Engineering).

Our core mission is to maximize Gorgiass impact by empowering our stakeholders to make databacked decisions by providing them with accurate data & driving business insights.

This 18 person team itself is composed of two main subteams:

• Business Intelligence: partners with the rest of the company by providing ROI driven insights and recommendations and by giving them the data resources needed to achieve goals. The team specializing in two key areas of expertise: product analytics and GoToMarket analytics supporting Product Engineering and all our GTM functionas

• Analytics Engineering: responsible for the management and maintenance of the Data Platform including all data pipelines and assets. Their primary goal is to ensure that accurate and easily accessible data is provided at scale to end users.

About the Role

We are seeking a strategic and analytical leader to join our leadership team as the Vice President of Data Analytics. This role will report directly to the CFO and will be instrumental in helping scale this highperforming Data Analytics team for the next growth phase of Gorgias. You will oversee the development of the team the evolution of our analytics models and strategies that enhance operational efficiency facilitate cross functional insights and optimize customer experiences. This position reports directly to the CFO and will work closely with executive leadership to inform decisionmaking and strategic planning. Heres what you will do:

• Executive Business Partnering: This role will be a critical partner to our VP Product CRO CMO CFO and CEO. You will build strong relationships with these senior leaders to understand their needs and help them leverage data analytics for strategic decisionmaking forecasting and identifying new business opportunities. Be the key liaison between business requirements and the Data team acting as the translator between the organization providing the ability to consume and communicate both technical and business context effectively.

• Strategic Leadership: Develop and implement a comprehensive and modern analytics strategy and roadmap. Enhance Gorgias data maturity inform strategic decisions product offerings and drive innovation and longterm business growth. Help the business derive real time insights to drive decision making.

• Data Management and Accessibility: Own the integrity of the key data sources of truth and ensuring that the data is easily available to the business. Collect business data requirements and collaborate with Data Platforms and Engineering teams to prioritize and execute plans to increase selfservice knowledge management and data capabilities.

• Stakeholder Communication: Present data findings and insights to senior leadership and stakeholders translating complex analyses into clear and actionable recommendations.

• Operational Excellence: Assess the data analytics departments current practices processes and systems to identify opportunities for improvement. Drive the development and implementation of a strategic plan aimed at boosting operational excellence and scalability.

• Team Leadership: Build develop and lead a highperforming data analytics team fostering a culture of ownership innovation and continuous improvement. Responsible for creating development plans for the analytics team and coaching team into a highperformance team.

• Advanced Analytics: Stay at the forefront of industry trends and emerging technologies in data analytics abreast on industry trends and best practices to ensure that you are implementing advanced analytics techniques to drive insights and enhance product offerings.

Who You Are

• 15 years of experience in a highly quantitative role turning data into business insights with 5 years in an executive role leading a large Analytics Organization

• Experience leading both Product Analytics (understanding how to influence product roadmap) and GTM Analytics (partnering with marketing sales partnerships revops finance)

• Ability to clearly and effectively communicate complex analytical insights to both technical and nontechnical audiences.

• Proven track record of delivering analyticsbased solutions to complex crossfunctional business problems optimizing processes and effectively communicating insights to senior stakeholders.

• Comfortable with both rolling up sleeves with team and writing SQL queries to communicating the strategic takeaways to Clevel audience from technical analysis

• Exceptional analytical and strategic thinking skills with the ability to interpret complex data extract business insights and develop solutions that drive measurable results.

• Extensive experience in operational excellence including process and system optimization scalability and the development and management of performance metrics.

• Demonstrated ability to collaborate effectively with Csuite leaders and crossfunctional teams aligning on strategic priorities to achieve shared objectives.

• Outstanding communication skills with the ability to present complex and technical concepts clearly to diverse audiences including senior executives.

• Experience: 10 years of experience in data analytics with at least 5 years in a leadership role preferably within the SaaS or cybersecurity industry.

• Education: Bachelors degree in Data Science Statistics Computer Science Finance or a related field.

Perks and Benefits

• 5week vacation (We follow each countrys appropriate PTO Laws)

• Paid sick leave

• Paid parental leave (16 weeks)

• MacBook Pro

• Personal credit card to buy lunches (youll have your own Gorgias credit card)

• We provide private health insuranceand retirement pension

• Get up to $700 USD to set up your workstation at home (working from home should feel breezy)

• Get up to $2000 USD of learning material per year (includes bookscourses training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• Every quarter we organize an online companywide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decisionmaking. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.

If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!