Lead Patient Services Representative - ogi | Obstetrics, Gynecology & Infertility
Lead Patient Services Representative - ogi | Obstetrics, Gynecology & Infertility
Posted on :
19-05-2025
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1 Vacancy
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Job Description
The Lead Patient Services Representative is responsible for patient registration and check in as well as clinical support duties. In addition this role will support Patient Services Representative team members and daily operations of clinic front desk.
This is a fulltime position working MF between the hours of 7:15 am 5:00 pm out of our Edina location. This role will also involve working a half day every 11th Saturday out of Maple Grove.
ogi Obstetrics Gynecology & Infertility is an operating division of Infinite Health Collaborative (iHealth) a group of local medical practices owned and led by its physicians on a mission to give patients more control over their healthcare.
Essential Functions:
- Oversee department daily operations and staff productivity; ensure excellent patient service and delivery of care.
- Coordinate department work schedules (e.g. ensure proper staffing levels coverage for lunch oversee breaks etc.)
- Partner with supervisor to ensure staff members receive recognition development and coaching when appropriate
- Train and assist Patient Services Representatives as needed
- Work with supervisor to maintain consistent training policies and processes
- Actively participate in meetings and other communications processes; share information timely accurately and completely with others as needed
- Excellent communication with all departments in the clinic; acting as a liaison between care teams and front desk
- Greet and register patients; collect copayments prepayments insurance information and photo ID
- Verify and document insurance information as defined by current business practices
- Accurate and timely scheduling of new and existing patients in the current practice management system
- Communicate all pertinent information to patients including: appointment information directions checkin times referral information and copayments
- Chart preparation and management
- Maintain a working knowledge of health care plan requirements and health plan networks
- Maintain timely communication with patients families and staff
- Any and all other duties as assigned
Education and Experience Requirements:
- High School diploma/GED or equivalent
- Proficient in Microsoft Word Outlook and Excel
- Customer Service experience required
- Medical reception experience required
- Knowledge of iHealth resources and policies preferred
Benefits & Compensation:
- Actual starting pay will vary based on education skills and experience.
- We offer a comprehensive Medical Dental & Vision Plan Maternity Bundle 401K with Profit Sharing Tuition Reimbursement Gym & Car Rental Discounts to learn more clickhere.
Essential Requirements:
Ability to:
- Comply with company policies procedures practices and business ethics guidelines.
- Complete job required training.
- Comply with all applicable laws and regulations (e.g. HIPAA Stark OSHA employment laws etc.)
- Demonstrate prompt and reliable attendance
- Work in the clinic office or surgery center during business hours
- Travel independently throughout the clinic office or surgery center (which may include movement from floor to floor); frequent bending lifting standing stooping or sitting for long periods of time may be required
- Work at an efficient and productive pace handle interruptions appropriately and meet deadlines
- Communicate and interact in a respectful and professional manner
- Prioritize workload while being flexible to meet the expectations of the daily operations
- Apply principles of logical thinking to define problems establish facts and draw valid conclusions
- Understand and execute a variety of instructions
- Effectively operate equipment and communicate on and operate the phone system
- Work independently with minimal supervision
- Travel to other work locations if required
Performance Expectations iHealths Core Values:
- Integrity Do the right thing and take responsibility for what you do and say
- Service Consistently contribute to deliver an exceptional experience
- Quality Act with high purpose committed effort and skillful execution to exceed expectations
- Innovation Identify progressive solutions that improve service teamwork efficiency and/or effectiveness
- Teamwork Be a part of the whole; support each other positively
Environmental Conditions:
- Clinic setting
Notes:
- Infinite Health Collaborative (iHealth) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
- We participate in the federal EVerify program to confirm the identity and employment authorization of all newly hired employees. For further information about the EVerify program please click here: position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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