Sr Analyst, Operations â Data Analytics & Workforce Optimization
Sr Analyst, Operations â Data Analytics & Workforce Optimization
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$ 85000 - 90000
1 Vacancy
Job Description
Remote Position USA
About US
CDK Global is a leading provider of cloudbased software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The Companys cloudbased software as a service (SaaS) platform enables dealerships to manage their endtoend business operations including the acquisition sale financing insuring repair and maintenance of vehicles. By automating and streamlining critical workflows the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit
AtCDK Global we are focused on connections that allow us to deliver worldclass software support and data insights. Our values define who we are and how we show up for each other our customers and our communities. Our values: StayCuriousOwnIt BeOpen CreatePossibilities
Position Summary
The Senior Analyst Operations plays a crucial role in supporting Care Operations by driving datadriven decisionmaking through reporting dashboard creation and indepth analysis. This role requires a blend of technical expertise critical thinking and problemsolving to transform complex data into clear actionable insights.
The ideal candidate has a keen analytical mindset quickly identifies root causes and effectively communicates findings across functions. In addition to optimizing data processes and improving reporting efficiency this position contributes to operational improvements that enhance customer care outcomes.
This position offers a great opportunity to influence strategic decisionmaking and drive operational excellence by harnessing the power of data. If you thrive in a dynamic environment and excel at transforming data into meaningful stories we invite you to apply.
Responsibilities:
- Proactively communicates with CDK business partners peers and leadership to remain updated and aware of business changes and updates that impact databases
- Provide feedback to key stakeholders regarding issues additional training needs and the overall success of the implementation process
- Investigate and resolve escalated customer data mismatch including but not limited to those resulting from contract input mistakes and buy/sell transactions
- Consults with CDK business partners to determine escalated data needs provide quality assurance and improve data flow between CDK databases
- Support the implementation of new business processes and/or systems by hosting meetings (in person or webinars) and communicating/providing guidance to endusers
- Collaborate with enablement resources to provide training and support for endusers ensuring effective utilization of integrated systems
- Supervise and assist in resolution the mapping of data between systems ensuring accurate and efficient data flow
- Uses judgement to know how and when to react to Out of Adherence (OOA) events
- Recognizes patterns and formulate plans to predict adjustments proactively. Recommends adherence targets based on observed patterns and results
- Partner with organization subject matter experts to collaborate throughout the initiative process
Required Skills
Strong analytical skills with the ability to interpret data and create actionable insights.
Proficiency in SQL and data visualization tools such as Tableau or Power BI.
Exceptional attention to detail when working with large datasets to ensure data quality.
Ability to present complex data findings to nontechnical stakeholders clearly and effectively.
Strong organizational skills with the ability to manage multiple projects in a fastpaced environment.
Proven ability to build and maintain relationships across all organizational levels.
Selfstarter who can work independently in a matrixed environment.
Demonstrated ability to deliver measurable business results under time pressure.
Personal accountability passion and a commitment to execution.
Preferred Skills
Experience with customer care data analytics and workforce planning.
Familiarity with tools such as Qualtrics Salesforce Five9 Verint Automated Distribution Software MS Office (PowerPoint Project Access) Jira and cloudbased technologies.
Ability to think longterm align team efforts with organizational goals and anticipate future challenges and opportunities.
Bachelors degree in Data Science Business Analytics Business Administration or a related field.
Salary Range: $85000 $90000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors including but not limited to skills experience certifications and work location. The total compensation package for this position may also include annual performance bonus benefits and/or other applicable incentive compensation offer Medical dental and vision benefits in addition to:
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities. We are open curious and encourage different views so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability (including pregnancy) results of genetic testing service in the military veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
Required Experience:
Senior IC
Employment Type
Full-Time
