Homelessness Prevention Case Manager

Homelessness Prevention Case Manager

On Site Position

JOB ANNOUNCEMENT

Sacred Heart Community Service located in San Jos CA is looking for a Homelessness Prevention Case Manager to support families atrisk of homelessness through financial assistance temporary case management and connections to resources and supports in the community. This individual must be a selfstarter highly organized and detail oriented with strong communication skills experience in case management understanding of and sensitivity to the needs of lowincome families and ability to work flexibly and creatively and have a passion for our mission to change lives and impact poverty. The ideal candidate must be committed to Sacred Hearts vision of a community united to ensure every child and adult is free from poverty. For more than 60 years SHCS has been one of the leading institutions fighting poverty in Santa Clara County through a strategy that combines addressing the consequences of poverty through impactful programs while building power with people to push for systemic change.

POSITION SUMMARY

The Homelessness Prevention Case Manager works with lowincome families to prevent or end homelessness by focusing on onetime and shortterm financial assistance strengthbased case management advocacy landlord mediation outreach and other supportive services that result in maintaining stable permanent housing. The Case Manager screens assesses and conducts intakes for prospective participants.The Case Manager provides enrolled families with flexible financial assistance temporary case management and other support that takes a creative whatever it takes approach to ensure that families maintain permanent housing.

RESPONSIBILITIES AND DUTIES

Case Management (7585%)

Conducts prescreens and intakes to determine participant eligibility and assess appropriate level of assistance needed.

Engages families through assessment of strengths and needs and development of goals and service plan to ensure families remain stably housed.

Maintains a flexible caseload of households receiving onetime financial assistance and households participating in case management. Works with each case managed family to develop and implement a strengthbased case management plan to overcome economic and housing challenges and maintain stable housing.

Provides and assists households with information referrals and connections to develop a support system including connecting with public benefits and other community resources to maintain stable housing.

Acts as an advocate in maintaining stable housing including assisting families with education on tenants rights landlord mediation and advocacy and connections to legal services as needed.

Assists families with finding and securing new housing when needed.

Supports families with budget counseling and financial literacy services.

Assists families with immediate crisis intervention advocacy problemsolving and other appropriate interventions as needed.

Connects families to other opportunities and resources at SHCS including essential services selfsufficiency programs and opportunities to volunteer and to participate in organizing committees.

Communicates with households at regular intervals after they have received financial assistance or completed case management to assess housing status and provide additional resources or support when needed.

Develops tracks and analyzes monthly goals and objectives in accordance with the operating plan and funder requirements.

Documents program activity including prescreens intakes financial assistance and case management into HMIS and Salesforce databases within one to three business days.

Maintains case files and progress notes adhering to professional standards and designated time frames.

Implements program evaluation tools (i.e. pre/posttests satisfaction surveys etc.) analyzes and reports on outcomes.

Submits monthly narrative data and other reports as required.

Processes financial assistance payments as needed.

Participation and Leadership (1020%)

Engages and develops program volunteers by providing education training feedback and support.

Supports the recruitment engagement and development of leaders through 1:1 meetings training and committee support.

Supports the development and ongoing work of the Family Assistance Advisory Committee.

Works collaboratively with the Family Assistance Team to ensure appropriate coverage of all team responsibilities including providing backup staff support for other program activities.

Supports continuous learning evaluation and improvement within the Family Assistance Team.

Supports the planning and participates in agencywide programs events and outreach efforts.

Supports the planning and attends staff meetings retreats and other team and agency events.

Performs other duties as assigned.

Outreach and Engagement (5%)

Participates in efforts to promote the availability of homelessness prevention assistance through SHCS and its collaborative partners including publicly representing the program and organization with community partners and at community fairs or other events.

Develops and nurtures collaborative relationships with community partners including schools and the court system among others.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

Strong commitment to our vision of a community united to ensure that every child and adult is free from poverty.

Bachelors degree in social work public health or related field or equivalent experience.

One year of experience in human services or related field.

Bilingual and bicultural in English/Spanish written and verbal.

Experience providing culturally competent strengthbased case management supportive services and linkages to community resources.

Experience and knowledge in the functions of intake assessment service planning case coordination case conferencing service plan implementation crisis intervention monitoring and followup and case closure.

Strong communication skills including the ability to deliver difficult messages with compassion and to communicate respectfully with families in stressful situations.

Sensitivity to issues surrounding households experiencing homelessness substance use mental illness or disabilities.

Ability to thrive in a flexible fastpaced environment while maintaining a positive solutionoriented approach.

Ability to work collaboratively in a team environment and to work independently with limited supervision when necessary.

Computer skills including proficiency in MS Word Excel Power Point Google Suite and ability to quickly learn and develop proficiency with tracking database systems.

Valid CA drivers license reliable personal vehicle and vehicle insurance.

Complete a background check.

PREFERRED QUALIFICATIONS AND EXPERIENCE:

Two years of experience working in outreach shelter or supportive housing programs for homeless or atrisk households.

Experience working with landlords local rental markets and/or Housing First focused non profits.

REPORTING RELATIONSHIP:

The Homelessness Prevention Case Manager reports to the Family Assistance Manager.

COMPENSATION:

This is a nonexempt hourly position that pays $28.98/hour. This position is represented by the SEIU Local 521 bargaining unit. Salary placement is per the unions negotiated salary schedule beginning at Step 1 and including step increases based on tenure.

06 months

618 months

1830 months

30 months or more

Hourly/Salary

Step 1

Step 2

Step 3

Step 4

November 1 2024 October 31 2025 (3.5% COLA)

Hourly

$ 28.98

$ 29.42

$ 29.86

$ 30.31

November 1 2025 October 31 2026 (3% COLA)

Hourly

$ 29.85

$ 30.30

$ 30.76

$ 31.22

November 1 2026 October 31 2027 (3% COLA)

Hourly

$ 30.75

$ 31.21

$ 31.68

$ 32.15

Excellent benefits include fully paid medical insurance for employees and majority paid medical insurance for qualified dependents dental insurance vision insurance 12 paid holidays 10 paid sick days per year paid vacation starting at 10 days per year additional wellness benefits basic life and longterm disability insurance professional development and more.

Sacred Heart Community Service is proud to be an Equal Opportunity workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic cultural and experiential backgrounds. We especially encourage members of historically underrepresented and marginalized communities people of color women people living with disabilities veterans and LGBTQ people to apply. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race color ethnicity ancestry religion age sex gender sexual orientation gender identity/expression pregnancy medical condition or genetic information veteran status national origin disability marital or other protected status. SHCS will conform to the spirit as well as the letter of all applicable laws and regulations.