Customer Service Representative - WFH IN
Customer Service Representative - WFH IN
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Salary Not Disclosed
1 Vacancy
Job Description
At MTM it is never just a ride its personal. We understand that our passengers deserve personalized attention and exceptional care. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation collaboration and growth. If you are passionate driven and ready to join a team where your work will directly transform and shape our industry then join us as we remove community barriers together!
What will your job look like
The Customer Service Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Service Representative will handle a variety of tasks which will increase in complexity as the Customer Service Representatives skills progress but will consist primarily of handling inbound calls from Members Clients and Facilities.
Location: Work from Home Indiana
Pay Rate: $16.00
What youll do:
- Handle inbound calls from Members Clients and Facilities to verify eligibility and coordinate nonemergent transportation and/or paratransit services utilizing transportation management systems to meet contract service levels
- Provide topquality customer service experience to a diverse customer population
- Schedule trips in the most costeffective manner
- Meet jobspecific key performance indicators and goals
- Respond to all inquiries in a timely and professional manner
- Recognize handle and refer to situations of an emergent nature
- Respond to and document customer complaints
- Provide support on special projects as needed
What youll need:
Experience Education & Certifications:
- Must reside in the State of Indiana
- Must be 18 years of age or older
- High School Diploma or GED
- 1 year of Call Center experience
- 6 months Customer Service experience
- High speed Internet access such as Cable DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi air cards is prohibited
- A quiet space within the home free of distractions to take incoming calls
Skills:
- Basic typing/computer experience with excellent navigational skills
Even better if you have...
- Ability to acquire and maintain indepth knowledge of and adhere to established Client Protocols Departmental Policies and Procedures and MTMs Transportation Provider Network
- Ability to adhere to all established MTM and Employee Handbook guidelines
- Knowledge of Microsoft Outlook Word and Excel
- Strong and effective communication skills
- Ability to maintain a high level of confidentiality
- Ability to multitask accurately
- Demonstrate effective problemsolving skills
- Maintain a positive & professional attitude
Whats in it for you:
- Pay on Demand
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
Salary Min: $ 16.00
Salary Max: $ 16.00
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.
#MTM
Required Experience:
Unclear Seniority
Employment Type
Full-Time
