AR Correspondence Specialist, Revenue Cycle Management

This onsite position is responsible for managing critical healthcare documentation workflow and mail operations at our corporate office. The Correspondence Specialist handles the essential task of processing and mailing secondary insurance claims with primary EOBs preparing and submitting insurance appeals and managing incoming corporate mail distribution.

Key job responsibilities
Print and prepare secondary insurance claims ensuring accurate matching with corresponding primary EOBs
Process and mail appeals documentation to insurance carriers within required timeframes
Sort and distribute incoming corporate mail to appropriate departments
Maintain organized filing systems and tracking logs for all outgoing correspondence
Follow HIPAA guidelines and compliance requirements for handling protected health information
Monitor and maintain adequate supplies for printing and mailing operations.

A day in the life
Secondary Claims Processing
Retrieve and sort secondary claims requiring processing
Print secondary claims from the system
Match secondary claims with corresponding primary EOBs
Verify accuracy and completeness of all documentation
Prepare claims for mailing (folding stuffing envelopes applying postage)
Appeals Processing
Review appeals queue and identify timesensitive items
Gather necessary documentation for each appeal
Print appeal letters and supporting documents
Assemble appeal packages according to insurance carrier requirements
Prepare appeals for mailing
Incoming Mail Management
Collect incoming mail from designated pickup point.
Sort mail by department or recipient
Distribute mail to appropriate departments.



About the team
Amazon One Medicals Revenue Cycle Management team is a vital part of our healthcare operations dedicated to streamlining financial processes while supporting our mission to transform healthcare through humancentered technologypowered approaches. Our diverse team spans billing claims denials management appeals and patient financial services. Were committed to creating exceptional healthcare experiences that deliver value to patients providers and payers. Our culture reflects One Medicals core values: putting people first working collaboratively and pursuing excellence. We foster an environment of innovation continuous improvement and professional growth all while maintaining a healthy worklife balance. Together were reimagining healthcare financial operations.

Previous experience in healthcare documentation or mail services required
Strong attention to detail and organizational skills
Basic computer proficiency
Ability to maintain confidentiality and handle sensitive information
Experience with office equipment including printers and postage machines
Schedule: Fulltime MondayFriday during business hours at our corporate office location
High school diploma or equivalent required

1 years in healthcare revenue cycle or medical billing
Previous experience working with secondary claims and EOBs
Knowledge of HIPAA compliance requirements
Experience with healthcare billing software or practice management systems
Familiarity with insurance carriers and their documentation requirements
Previous experience in mail room operations or document management
Demonstrated ability to meet deadlines and manage multiple priorities
Experience with Microsoft Office Suite (particularly Excel and Outlook)
Strong problemsolving and troubleshooting skills
Prior experience in a fastpaced corporate environment
Excellent written and verbal communication skills
Medical terminology knowledge
Associate degree in Healthcare Administration or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31200/year in our lowest geographic market up to $59700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.