1. Represents BCInsourcing as an ambassador to CPC Logistics by cultivating effective business relationships and maintaining rapport with all case partners and the clients employees
2. Serves as a liaison between the clients Human Resources department employees BCInsourcing and benefit carriers
3. Develop a detailed understanding and indepth working knowledge of all employersponsored benefit plans and make client recommendations
4. Provides a variety of benefit services; based on client needs duties may include (but are not limited to) the administration and support of: qualifying life events status changes dependent verification billing leaves of absence benefit enrollments and applications and varied assistance programs
5. When applicable supports and responds to benefits communication inbox and/or contact center while meeting quality assurance standards set by the client and BCInsourcing
6. Investigate and selfresolve benefitrelated concerns including enrollment deduction billing and claim issues
7. Responds to employee and carrier inquiries in a timely and accurate manner
8. Accurately tracks employee services and client support in appropriate systems
9. Performs all other duties as requested by BCInsourcing