Automotive Assistant Service Manager - Bill Walsh Automotive
Automotive Assistant Service Manager - Bill Walsh Automotive
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2years
$ 60 - 120
1 Vacancy
Job Description
Automotive Assistant Service Manager (ASM) Bill Walsh Automotive Group
Are you a Top Producing Automotive Service Advisor or Assistant Service Manager (ASM)
Are you looking for the NEXT STEP in your Career
Do you want to earn what you are Truly Worth
If so we have the HOME FOR YOU!
Bill Walsh Automotive Group is currently looking for an Assistant Service Manager (ASM) to join our team of
skilled professionals! We are one of the highest volume Service Departments in the area! We are looking for a high
character applicant who has the desire and commitment necessary to join our team. 5 years of Automotive
Service Advisor Assistant Service Manager (ASM) Service Writer experience is REQUIRED! PREVIOUS
EXPERIENCE WITH GENERAL MOTORS IS ALSO REQUIRED! Familiarity with Xtime and Union Shops are
also a PLUS. We are offering a generous compensation plan ($80K $90k) and a comprehensive benefits
package.
All interviews will be held at:
Bill Walsh Automotive Group
1752 E Norris Dr Ottawa IL 61350
APPLY TO THIS AD TO SUBMIT YOUR RESUME OR WORK HISTORY
WE WILL CONTACT YOU FOR YOUR CONFIDENTIAL INTERVIEW
We Offer:
Competitive pay plan ($80K $90K)
Union benefits: medical dental retirement plan & paid vacations
Opportunity to further your career
High customer satisfaction for both Sales & Service
Responsibilities:
Serve as a consultant for our Service manager service advisors technicians and clients.
Under the direction of the Service Manager assists in various aspects of customer care work order and
register assistance facility maintenance and merchandising activities
Stay up to date with customer service practices product operational characteristics and warranty policies
Become a persistent problem solver by assisting clients in determining their vehicles needs and helping to
set repair priorities
Ensure that customers receive prompt courteous and effective service.
Take ownership of the customers experience by carrying out those additional assignments that allow the
dealership to leave a positive impression with the customer.
In the absence of any management the Assistant Service Manager will act as the primary supervisor for the
store staff observing and coordinating operational activities.
Assist in monitoring the shop productivity workflow and procedures with an emphasis on efficiency
thoroughness and safety.
Answer technical questions about vehicle problems warranties services and repairs.
Maintain Customer CSI scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of the service department.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain a good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.
PREVIOUS AUTOMOTIVE SERVICE ADVISOR / ASSISTANT SERVICE MANAGER EXPERIENCE IS REQUIRED!
Equal Opportunity Employer. Applicants must be authorized to work in the US. Applicants must have a valid driver s
license.
Requirements
Previous Automotive Service Advisor / Assistant Service Manager Experience
Xtime Experience is PREFERRED
Experience with a Union Shop is a PLUS
Professional commitment and the DESIRE to be a Top Performer
Exceptional Communication & Leadership Skills
Team Player
Committed to Providing a PERFECT Customer Experience
Employment Type
Full Time
