Contracts Support Team Lead

About the role:

Lead team of Contracts Support Assistants who provide administrative and professional support to internal and external clients through the timely processing of legal administrative functions.

What youll do:

1. Participate and ensure below activities are completed within designated SLAs:

• Responsible for monitoring and managing global email inboxes that provides direct support of Global sales teams.
• Responsible for collation of data from Gartners agreements to be entered into our Contract systems while recognizing nonstandard terms that required approvals.
• Liaise with internal associates in relation to contract requests service descriptions and frameworks
• Respond to all emails live calls and voice mails within each business day.
• Manage legal/contract requests and work with others as required to meet individual and group objectives and deadlines.
• Suggest process improvements to provide greater support and coverage for sales
• Complete other tasks as required.

training materials and tools used in daily routine. Interface with SMEs to maintain database uptodate on a monthly basis.

3. Interview train motivate and performance manage team of Support Associates. This includes timely completion of performance reviews and Individual Development Plans.

Ability to tactfully handle any escalations or complaints. Include manager as appropriate.

What youll need:

• Degree with major field of study in Law and/or business administration

• Minimum four to five years experience of working in (preferably contracts/documents) administration department of an international firm or intellectual property based business gained after college.
• Minimum 23 years experience managing a team.
• Proven track record in leading a diverse team in a highpaced environment.
• As the first point of contact for many Gartner clients and internal associates it is imperative that this person be extremely professional and customer service oriented in order to ensure a positive client experience. Minimum two years experience of working in (preferably contracts/documents) administration department of an international firm or intellectual property based business gained after college.
• Experience and adaptability in a fast paced work environment preferably in client service with the ability to prioritize work load based on value of business to Gartner versus complexity of legal terms review.
• Experience & proficiency with Microsoft Office and database systems.
• Experience handling multiple priority activities/projects at once within allotted SLA.
• Good understanding and knowledge of the IT industry.
• Strong interpersonal and relationship building skills.
• Excellent English verbal and written communication skills incorporating requirements action plan and timeline when communicating with internal subject matter experts.
• Processdriven methodical organized and pays strong attention to detail.
• Be able to work autonomously (i.e. high degree of selfreliance/selfstarter)
• Team player with good time management skills.

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Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their missioncritical priorities.

Since our founding in 1979 weve grown to more than 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers worldclass benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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