Product Support Analyst I
Product Support Analyst I
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Job Description
Sabre is a technology company that powers the global travel industry. By leveraging nextgeneration technology we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps online travel sites airline and hotel reservation networks travel agent terminals and scores of other solutions.
Simply put we connect people with moments that matter.
Team Description
The service and support team maintains direct contact with customers support for Radixx customers.
Role and Responsibilities:
- Customer service includes communication via telephone email chat or callbacks
- Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
- Work with various departments to meet maintenance services sales goals receive and understand accurate account of equipment failures
- Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products
- Interact with customer and functional organizations to develop specifications for content of courses
- Postsale technical support services to customers including installation troubleshooting problem resolution and maintenance of products and services
- Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines:
- product support specialist
- product support analyst
- technical support
- customer service
- customer training
Qualifications and Education Requirements:
- Minimum Graduate. Technical experience strongly desired
- Demonstrates good time management and priority setting skills
- Demonstrates effective teamwork skills
- Demonstrates ability to work under pressure and handling complexity
- Proficient English and oral communication skills
- Must be organized able to multitask and work in all areas as needed
- Proven analytical and troubleshooting skills
- Excellent customer service skills
- Travel Industry background is desired.
- Experience with travel distribution/reservation systems (Sabre Galileo Amadeus)
- ITIL/ XML/ SQL/ API Programming
- Experience using Salesforce CRM tool
- Minimum 3 days work from office and shifts
- Experience with travel distribution/reservation systems (Sabre Galileo Amadeus)
- ITIL/ XML/ SQL/ API Programming
- Experience using Salesforce CRM tool
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
Required Experience:
IC
Employment Type
Full-Time
