Sr IT Operations Analyst
Sr IT Operations Analyst
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Job Description
Sabre is a technology company that powers the global travel industry. By leveraging nextgeneration technology we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps online travel sites airline and hotel reservation networks travel agent terminals and scores of other solutions.
Simply put we connect people with moments that matter.
Job Overview Manages or performs work associated with analysis design implementation operation deployment and support of the organizations information technology resources (including computer hardware operating systems communications software applications data processing and security) telecommunication systems and software/database products by internal staff outsourcing staff or consultants. Activities include developing information technology strategies polices and plans; maintenance and use of information technology resources; training and supporting technology users; telecommunications network planning operations and site acquisition; programming software/database products for sale to external customers; developing pc online and mobile games; and internet product management & operations.
Job Level Attributes Complexity: Developing professional expertise applies company policies and procedures to resolve a variety of issues.
Experience: 4 year degree/post 4 year degree and typically 2 4 years of related experience; or an advanced degree without experience; or equivalent work experience
Impact: Decisions and actions have impact on success of team or department.
Influence/ Leadership:Typically supports and contributes to a professional field within a team function or work group.
Scope: Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
Supervision: Typically none.
External And Internal Job Posting Description
Team Description
The Incident/Problem Manager is responsible for the command and control of significant incidents ensuring that restoration of service is achieved as quickly as possible. In addition Incident managers join customer bridges to provide updates and act as liaison between the customer and the internal incident bridge while communicating to both internal and external stakeholders.
Role and Responsibilities:
- Tracking of activities to resolve business impact
- Facilitation of and participation in incident bridges to ensure effective incident handling and resolution
- Participation in customer bridges
- Coordination with SRE Care Dev etc to determine business impact and mitigation actions.
- Maintenance of incident tickets to ensure data quality
- Conduct follow ups in conjunction with SRE teams to determine root cause mitigation monitoring capabilities etc
- Execution of the enterprise Incident Management process including management of incident queues escalation as required to ensure that incidents are being resolved timely.
- Metrics and Reporting Hand off to and participate in the Post Mortem review process
- Effectively interface with the Change and Problem Management Teams.
- Conduct proactive incident management ad hoc Incident Management assignments and other IT Service Management tasks as required to maintain operational stability
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
Required Experience:
Senior IC
Employment Type
Full-Time
