Mortgage Assistant
Mortgage Assistant
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Job Description
Business Unit: Direct Mortgages
Salary range:per annum DOE redhot benefits
Location: Hybrid travel to Gosforth/Glasgow hub when required
Contract: Perm full time
Here in Virgin Money Direct Mortgages Contact Centre were passionate about delivering brilliant experiences to our customers the kind that make them love us even more. Every day were working hard to be the best at what we do and that hard work hasnt gone unnoticed. Our Mortgage team has picked up awards from Moneyfacts Your Mortgage and Your Money Directjust to name a few.
Were now looking for Mortgage Assistants to join our telephony team and this is where you come in.
This is a fully telephonybased role. Youll be handling inbound calls from customers who are looking to discuss their mortgage needs. Youll be the first point of contact so youll need to bring warmth empathy and confidence to every call. If youre someone who thrives on talking to people solving problems and making a difference over the phone this could be the perfect fit for you.
What youll be doing:
- Speaking with customers over the phone to support them with one of lifes biggest financial commitments their mortgage.
- Understanding their needs and checking eligibility before booking appointments with our expert mortgage advisers.
- Creating brilliant experiences through every phone call so our customers feel heard valued and supported.
- Listening carefully asking the right questions and finding the right outcomes for every individual.
- Working closely with your team sharing knowledge ideas and supporting each other to deliver consistently great results.
What were looking for:
- Experience in a customer service role you love helping people and it shows.
- A curious mindset. Youre not afraid to ask questions to get to the heart of what the customer needs.
- Brilliant communication skills youre a natural on the phone with a positive tone and ability to build rapport quickly.
- A flexible cando attitude with the ability to adapt to different customer needs.
- Someone who enjoys being part of a team and celebrates shared success.
It would be amazing if you have the followingbut its not essential
- Some financial services experience.
- Some knowledge or experience of mortgages would be ideal but not essential.
- Experience of working to targets to support in commercial delivery.
- Knowledge of banking products.
- Experience of working to targets.
You dont need to be CeMAP qualified. Were not expecting you to be a mortgage expert from day one. If youve got a passion for delivering brilliant experiences over the phone and can bring values to life in every conversation well provide the training you need to succeed.
Red Hot Rewards
- Generous holidays 38.5 days annual leave (including bank holidays and prorated if parttime)plus the option to buy more.
- Up to five extra paid wellbeing days per year.
- 20 weeks paid genderneutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Marketleading pension.
- Free private medical cover income protection and life assurance.
- Flexible benefits include Cycle to Work wellness and health assessments and critical illness.
And theres no waiting around youll enjoy these benefits from day one.
Feeling insatiably curious about this roleIf were lucky to receive a lot of interest we may close the advert early and would hate you to miss out.
Were all about helping you Live a Life More Virgin so happy to talk flexible working with you.
Say hello to Virgin Money
Were making great strides towards achieving our ambition of becoming the UKs best digital bank. As a fullservice digital bank with a heritage stretching back over 180 years were a workforce to be reckoned with and were putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in peoples lives. Were customerobsessed and work tirelessly to deliver on our purpose Making You Happier About Money. This means were able to do banking differently and by innovating and working together we can make a real difference by creating memorable moments and redhot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. Were committed to creating an inclusive culture where colleagues feel safe and inspired to contribute speak up and be heard.
As a Disability Confident Leader were committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application contact our Talent Acquisition team
Its important to note that there may be occasions where its not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a highvolume of applications we may need to limit the overall numbers of interviews offered to both disabled and nondisabled applicants.
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but well need you to confirm you have the right to work in the UK.
If youre successful in securing a role with us there are some checks you need to complete before starting. These include credit and criminal record checks and three years worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime it requires enhanced preemployment checks well ask for six years of regulatory references and once in the role youll be subject to periodic employment checks.
Employment Type
Full-Time
