Help Desk Technician
Help Desk Technician
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Job Description
We are seeking a reliable and customerfocused Help Desk Technician to provide technical assistance and support to endusers experiencing ITrelated issues. The ideal candidate will troubleshoot software hardware and networking problems ensuring timely resolution to minimize disruption and maintain productivity.
Key Responsibilities:
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Serve as the first point of contact for users seeking technical assistance via phone email or in person.
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Diagnose and resolve software hardware printer and network issues.
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Install configure and maintain computer systems and applications.
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Provide support for Windows macOS and Microsoft Office suite.
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Escalate unresolved issues to higherlevel support or system administrators.
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Maintain records of issues and solutions using ticketing systems (e.g. ServiceNow Zendesk or Jira).
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Guide users through stepbystep solutions and provide IT orientation to new employees.
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Perform routine system maintenance and upgrades.
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Follow up with users to ensure issues are resolved and provide excellent customer service.
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Document processes and contribute to the creation of support knowledge bases and manuals.
Requirements:
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Associate or Bachelors degree in Computer Science Information Technology or related field (or equivalent experience).
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12 years of experience in a similar help desk or technical support role.
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Strong knowledge of computer systems mobile devices and other tech products.
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Excellent troubleshooting and problemsolving skills.
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Familiarity with remote desktop applications and help desk software.
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Strong interpersonal and communication skills.
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Ability to work independently and collaboratively in a team environment.
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A Certification or similar IT certifications (preferred).
Preferred Skills:
Employment Type
Full Time
