Customer Service Representative, ISI Contact Center - 6 month term- Bilingual
Customer Service Representative, ISI Contact Center - 6 month term- Bilingual
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What Youll Be Doing
As a member of the Investor Services Inc (ISI) team youll be the first point of contact for ISI clients (including Investors Edge) via phone and online channel. As a Bilingual Customer Service Representative you can make a meaningful impact in the lives of our clients by using your exceptional interpersonal and relationship building skills to recognize and accurately assess each clients needs and provide a timely resolution. Investor Service Inc is a nonadvice group you will not be able to provide clients recommendations or advice on products or investments. You will work in a fastpaced environment where you will make a meaningful difference in our clients lives. The role demonstrates solid written verbal and interpersonal skills to refer clients to related client relations and service groups or escalate to management The role makes recommendations on client matters to meet work objectives ensuring that clients experience a bank that listens actively and demonstrates care for their unique needs.
The target start date will be July 7th 2025.
Youll begin your frontline client service journey with an industryleading paid training program. Your training will get you equipped with the skills and knowledge to provide the best possible experience to CIBC clients we know theres a learning curve and were here to help. Youll initially participate in approximately 4 weeks onsite training in downtown Montreal with a mix of inclass learning and onthejob application fromMonday to Friday9:00 a.m. to 5:00
A quick note on your availability our Contact Centre is open Monday to Friday from 8:00 am to 8:00 pm. Wed like for you to be flexible between these hours.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of onsite and remote work) will be discussed at the time of your interview.
How Youll Succeed
Client Engagement Provide support for clients by recognizing and accurately assessing their needs. Focus on each client experience and connect on a personal level to make every interaction meaningful.
Problem Solving Listen ask questions and put yourself in the clients shoes. Act like an owner by taking accountability for client issues and knowing when to lean on others to find solutions.
Product Knowledge Deeply understand the lSI products and Investors Edge platform to ensure clients receive exceptional support.
Efficiency Understand that the clients time is valuable and effectivelycomplete client knowledge of the Online Brokerage systems and products to allow quick resolution of problems.
Computer Savvy Able to easily navigate and focus on multiple software applications and dual monitors.
Who You Are
You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile because it is the right thing to do.
Youre passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You achieve trust through respect and authenticity.
You love to learn. Youre passionate about growing your knowledge and you know that there is no limit to what you can achieve.
Youre goal oriented. Youre motivated by accomplishing your goals and delivering your best to make a difference.
You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.
Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.
Youre fluent in French and English to support business operations outside of Quebec Canada.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We work to recognize you in meaningful personalized ways including a competitive compensation a banking benefit* wellbeing support and additional offers such as employee and family assistance programs and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Expected End Date
Job Location
Mont1155 Rene Levesque 1510Employment Type
Temporary (Fixed Term)Weekly Hours
37.5Skills
Account Administration Call Center Client Service Communication Customer Engagement Customer Experience (CX) Inbound Calls Investment Funds Investments Relationship Building Work CollaborativelyRequired Experience:
Unclear Seniority
Employment Type
Full-Time
