Principal Implementation Program Manager
Principal Implementation Program Manager
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$ 94500 - 170400
1 Vacancy
Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
Job OverviewThe Principal Implementation Manager directs all aspects of client onboarding from Discovery through transition to Lifecyle Support for large complex Enterprise Strategic and Public Sector accounts. As a key customerfacing leader they ensure 100% customer satisfaction and drive strategic direction and growth projection for these TMobile for Business sales segments. They oversee contract implementation in totality identifying all contract deliverables process/product owners and partners creating and delivering factual timely and quality tracking processes resulting in Master Service Agreements implemented within the established timeline and budget.
Job Responsibilities:
- Participates in the Sales process actively engaging in discovery and strategy sessions sourcing reviewing and preparing RFP responses (relative to Implementation and Lifecyle Support) tracking crossfunctional deliverables through the RFP process managing product capability tests presenting to Clevel (internal/external) in finalist sales presentations creating and presenting internal/external stakeholder communications and project status updates.
- Defines Onboarding project scope create and manage initial Onboarding project plan while influencing and managing variables that may result in scope creep.
- Identifies internal/external stakeholders and project team ensuring alignment with Onboarding plan quality control points and success measurements.
- Serves as Lead communicator for overall project status from Discovery through transition to Lifecycle Support. Communication deliverables include creating and delivering Project Plans and Executive Briefings including overall project health quality control points risks mitigation strategies and transitioned line/installation projections and actuals.
- Communicates risks in clear business and technical terms providing messaging and solution options at a Senior Leadership and Executive level in both planned and ad hoc scenarios.
- Develops customer specific customized Implementation and Lifecycle Customer Support models by sourcing vetting and gaining agreement on work output from multiple workgroups including Sales Implementation Care Business Operations Engineering (including InBuilding if applicable) Product Vendor Management and other identified resources.
- Directs and coordinates teams of Sales Operations Care Product and Technical contributors to ensure the ontime within budget successful delivery of properly scoped highquality project requirements and 100% customer satisfaction relative to Onboarding experience.
- Develops detailed work plans schedule estimates resource plans status reports and implementation priorities establishing the tools and processes to track and report on the project and progress towards program goals.
Education:
- Bachelors Degree Additional relevant work experience may be considered in lieu of degree (Required)
Work Experience:
- 47 years Formal project/program management work experience (Required)
- 47 years Managing or supporting business customers in a Sales Service or Account Management (Required)
Knowledge Skills and Abilities:
- Communication Highly developed communication skills with the ability to prepare and deliver written and verbal presentations at the Clevel internally and externally both planned and adhoc. (Required)
- Program Management Superior program and project management skills and ability to organize and lead all facets of a project/team (including building detailed and complex end to end
- project plans). (Required)
- Conflict Resolution Demonstrated conflict resolution and interpersonal skills with the
ability to articulate TMobiles Implementation value proposition. (Required) - Wireless Technologies Demonstrated (SME) knowledge of solutions technologies and operating systems (wireless knowledge SyncUp iOS Android MDM In Building Network Experience.). (Required)
- MS Office Suite Demonstrated proficiency in TMobile systems processes policies etc.
(Including Excel Microsoft Project PowerPoint). (Required) - Organization Strong organizational and time management skills with ability to manage highly
complex and/or critical customer issues in a timesensitive highpressure environment. (Required) - Cross Functional Relationships Ability to build strong crossfunctional partnerships and leverage
internal and external resources moving programs and projects thru completion. (Required)
Licenses and Certifications:
- Project Management Professional (PMP) Preferred
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Base Pay Range: $94500 $170400Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
Manager
Employment Type
Full-Time
