Director, CX Strategy
Director, CX Strategy
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1 Vacancy
Job Description
EVERSANA INTOUCH is looking for a Director CX Strategya unique individual who is experienced in creating customer engagement in the moments that matter while leading a team. Our CX Strategy team develops personalized crosschannel solutions with the individual in mind. Based on client business objectives we meet patient and physician needs by delivering timely relevant experienceswith the goal of building enduring customer relationships.
The experiences we create are datadriven so we are looking for innovative thinkers who are passionate about dataall kinds of data including demographic research behavioral and selfprofessedand crazy about digital. Customer Experience Strategy Directors are experts in web and email but love to be challenged and embrace integrating new channels and driving innovation. Our solutions are grounded in technology so an affinity for tech is a must. This person will act as the strategic lead on their brands and present and collaborate with crossagency partners and clients.
Lead the development of large personalized crosschannel experiences
Develop thoughtful innovative solutions founded in research and data
Identify opportunities to personalize experiences and connect the channels
Collaborate with our other crazy smart subject matter experts to develop solutions that inspire brand tactics
Establish and grow vital internal and client relationships
Leverage analytics to drive customer experience optimization
Work closely with planning creative and analytics to develop truly evocative and impactful experiences
Contribute to the new business work to help showcase our CX strategy capabilities
Demonstrate a commitment to diversity equity and inclusion through continuous development modeling inclusive behaviors and proactively managing bias.
All other duties as assigned
Qualifications :
Bachelors degree (or equivalent education plus professional experience) required
10 years of digital/multichannel CX strategy experience
Strong communication presentation and interpersonal skills
Proven leadership skills (both team building and the ability to lead crossfunctional teams)
Must have the ability to craft powerful PowerPoint presentations that are visually pleasing and tell a cohesive story based on strategy insights and data
Basic understanding of marketing cloud platforms is essential
Pharmaceutical or healthcare marketing is highly desirable
Additional Information :
OUR CULTURAL BELIEFS:
Patient Minded I act with the patients best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone anywhere anytime to achieve results.
Communication Matters I speak up to create transparent thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always InnovateI am bold and creative in everything I do.
EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $119000.00 to $176000.00 and is not applicable to locations outside of the U.S. The base salary range represents the low and high end of the salary range for this position. Compensation will be determined based on relevant experience other jobrelated qualifications/skills and geographic location (to account for comparative cost of living). More information about EVERSANAs benefits package can be found at EVERSANA reserves the right to modify this base salary range and benefits at any time.
Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites unsolicited emails or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
From EVERSANAs inception Diversity Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. All of our employees points of view are key to our success and inclusion is everyones responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process please contact us at .
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
