Regional Field Tech
Regional Field Tech
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At RSS Technology Solutions we take pride in delivering timely professional and handson technical support that keeps our customers up and running. We are currently seeking a Regional Field Technician to join our Field Services Team supporting customers across the Louisville KY region and beyond.
As a Regional Field Technician you will play a key role in delivering onsite technical support equipment installations and customer training. Serving as the face of RSS Technology Solutions in the field youll respond to service needs that go beyond remote support ensuring customer systems are fully functional and operating smoothly.
Working closely with the our other departments youll troubleshoot hardware and software issues manage installations maintain accurate service documentation and provide handson customer support across the region and beyond.
JOB DUTIES AND RESPONSIBILITIES:
- Deliver prompt professional and knowledgeable onsite support to restore customer equipment functionality.
- Perform overnight system installations and conversions for a wide variety of technology products nationwide.
- Train customers on new equipment to ensure full understanding and effective use.
- Maintain accurate vehicle inventory and ensure all tools and equipment are in good working order.
- Accurately complete service order documentation including notes inventory logs and customer signoffs.
- Participate in oncall rotations and travel as needed to support service coverage.
- Serve as a brand ambassador delivering outstanding customer service and upholding company standards in every interaction.
- Independently analyze and resolve complex technical issues using sound judgment and industry best practices.
- Comply with established pricing and policy standards when offering products or services to customers.
DESIRED ATTRIBUTES:
- A passion for helping people and solving technical problems.
- Strong interpersonal and customer service skills.
- Selfmotivated with excellent time management and organizational abilities.
- Adaptable and flexible with the ability to shift priorities quickly.
- Detailoriented with strong problemsolving and analytical skills.
- Effective communicator who thrives in a fastpaced fieldbased role.
- Ability to work independently with minimal supervision while also being a team player.
QUALIFICATIONS:
- Associates degree in IT or a related field or equivalent work experience.
- 25 years of handson IT field support experience.
- A or similar technical certifications preferred.
- Proficiency in Microsoft Office and familiarity with networking concepts and troubleshooting.
- Valid drivers license and willingness to travel within the assigned region.
- Must be physically capable of lifting up to 50 lbs and performing technical work requiring fine motor skills bending crawling and use of hand tools.
JOB COMPETENCIES:
Attention to Detail: Follows established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on routine work details and organizes and maintains a system of records; is alert and aware of surroundings and carefully monitors technical equipment or processes.
Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
Communication Skills: Presents ideas concepts and information effectively and clearly through the spoken and written word; actively listens; communicates comfortably with various audiences; responds effectively to questions; prepares clear concise and effective written communications; displays strong grammatical spelling composition and proofreading skills.
Customer Focused: Commits to meeting the needs and expectations of the organizations internal and external customers; delivers a high level of customer service; searches continually for ways to increase employee and customer satisfaction (i.e. customer feedback).
Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations frequent change delays or unexpected events; maintains objectives amidst shifting priorities.
Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose enthusiasm and a cando attitude.
Execution: Manages multiple projects and effectively prioritizes tasks responsibilities and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
Relationship Management: Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others.
Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports teams decisions; contributes to the teams efforts.
WORKING CONDITIONS:
Physical Activity Frequency
Sitting Occasional
Standing Constant
Crouching Bending Stooping Frequent
Walking Occasional
Climbing Stairs Occasional
Reaching Frequent
Grasping Frequent
Pushing/Pulling Frequent
Lifting Frequent
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Frequent
Travel Frequent
RSS is an Equal Opportunity Employer.
Employment Type
Full Time
