Sales Support Specialist
Sales Support Specialist
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Job Description
We are seeking a motivated and detailoriented Sales Support Specialist to join our team onsite at the Corporate office in Nashville TN in the crawlspace encapsulation and basement waterproofing industry. The ideal candidate will play a pivotal role in supporting the sales team by managing customer inquiries streamlining processes and ensuring the seamless execution of sales operations. Blevins Inc. has a long history of success both in sales and profits and in building a culture of being a positive rewarding work environment. Family owned for over 50 years the company takes pride in being a leader in its industry and cultivating a spirit of continuous improvement. Each branch location is a freestanding profit center within the multibranch company. What you will do
- Assist sales representatives in managing leads quotes and customer accounts.
- Conduct research to identify prospects and make initial contact via phone email or print.
- Prepare and process sales orders ensuring accuracy and timely followup.
- Track sales metrics and generate reports to support team performance analysis.
- Act as the first point of contact for customer inquiries providing product and service information.
- Resolve customer concerns related to orders delivery schedules and pricing.
- Collaborate with the sales team to maintain high customer satisfaction levels.
- Coordinate with the warehouse and logistics teams to ensure product availability.
- Monitor inventory levels and work with the Purchasing Team to ensure proper stocking levels.
- Provide updates to the sales team on product availability and lead times.
- Maintain accurate records of sales transactions and customer interactions in the CRM system.
- Collaborate with Marketing Team on the development and launch of promotions and sales initiatives.
- Organize and distribute marketing materials to the sales team and customers.
- Manage schedules for product training and sales presentations.
- Stay updated on trends and advancements in crawlspace encapsulation and basement waterproofing.
- Develop a deep understanding of company products and services to better assist customers and the sales team.
Highlights of working with us:
- Competitive Benefits Package: Medical dental and vision coverage.
- 401(k) Plan: Including a 4% employer match.
- Profit Sharing: Be part of our success.
- WorkLife Balance: Generous paid vacation and sick time 8 paid holidays.
- Inclusive Culture: Open communication and easy access to leadership.
- Previous experience in sales support customer service or a related role.
- Knowledge of the crawlspace encapsulation and basement waterproofing industry is preferred.
- Proficiency with CRM software and Microsoft Office Suite (Excel Word PowerPoint).
- Strong organizational and timemanagement skills.
- Excellent verbal and written communication skills.
- Problemsolving mindset with a proactive approach to addressing challenges.
Key Competencies
- Team player with a collaborative mindset.
- Attention to detail and ability to multitask effectively.
- Strong interpersonal skills to build relationships with customers and team members.
- Ability to adapt and thrive in a dynamic fastpaced environment.
Blevins Inc is proud to be an Equal Opportunity Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
