Billing and Reimbursement Customer Service Representative
Billing and Reimbursement Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Clarity Clinic is an interdisciplinary group private practice of Psychiatrists Psychiatric Advanced Practice Providers (PAs NPs) Psychologists and Therapists. Our mission is to thoughtfully guide the whole person on their journey to find clarity and mental wellness by providing exceptional holistic care. Our staff of Psychiatrists Advanced Practice Providers and Psychotherapists offer the latest medication psychological assessment and therapy treatment as we help guide our patients toward mental wellness and a balanced personal and professional lifestyle. Our team offers a broad range of specialties services and orientations to support and help all people regardless of their place in life. This multidisciplinary approach allows us to provide holistic care in psychiatry psychotherapy and much more.
At Clarity Clinic we are seeking a Customer Service Representative to work in our Billing and Reimbursement department.
Location: ****Candidates must be based in the state of Illinois**** Fully remote within Illinois
In this role you will:
Ensure that patients are treated with the highest level of confidentiality and professionalism.
Maintain incoming patient calls and responding to voicemails promptly courteously and professionally while deescalating situations involving dissatisfied customers by offering assistance and support.
Assists billing staff with basic office duties (i.e. pulling notes EOBs payment receipts etc..) as needed.
Manage thepatient billing emails and portal messages with prompt resolution in a courteous and professional manner.
Support as Liaison between billing and operations offering support as it relates to billing and patient balance inquiries.
Responsible for SelfPay AR and management of accounts with credit cards on file.
Collects patient payments and assists in posting payments as it relates to our collection processes.
Responsible for reviewing identifying and sending qualified accounts to collections.
Identify patient and insurance credits/refunds.
Create and manage patient payment plans.
Manage and run weekly statement files.
Responsible for return mail.
Handlemailing secondary claims to insurance companies attaching copies of primary EOB.
Handlemailing collection letters to both insurance and patient as instructed by collection staff.
Work various tasks assigned as needed.
Maintainthe strictest confidentiality according to the guidelines of company policies.
Stayabreast of and complywith all state and federal laws including HIPAA ADA OSHA and FLSA.
Attendmeetings as required.
Participatein development and training activities as required by management.
Adapt to change in positive and professional manner.
Minimum Requirements:
BS/BAdegree preferred or two yearsof medical billing and customer service experience is preferred.
Heavy focus on high volume phone calls and emails.
Bilingual is a plus!
Please stay alert to protect yourself from sophisticated job scams during the recruiting emails that come from are legitimate recruiting messages.
Our HR Team will not send emails from other domains or message you using WhatsApp or text messaging. We conduct all interviews by phone or video and we will never ask you for money or to download software either during the interview process credentialing or during our onboarding process.
More tips from the FTC to avoid job scams: Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved