AI Product Manager

About SimpliSafe

SimpliSafe is a leading innovator in the home security industry dedicated to making every home a safe home. With a mission to provide accessible and comprehensive security solutions we design and build usercentric products that empower individuals and families to protect what matters most.

We believe in a collaborative and agile environment where learning and growth are continuous. Our teams are composed of talented individuals who are passionate about technology security and delivering exceptional customer experiences. Were embracing a hybrid work model that enables our teams to split their time between office and home.

Were embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our stateoftheart office on two core days typically Tuesday and Wednesday to work together in person and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring

As we continue to innovate and integrate cuttingedge AI and machine learning into our products and customer experiences we are seeking a highly experienced and strategic Principal Product Manager to lead our most critical AI initiatives. This is an exciting opportunity to shape the future of our products and drive significant impact in the home security space.

About the Role

As a Principal Product Manager AI & Machine Learning you will be a product management expert tapped to lead the most critical AI projects and programs. You will work with crossfunctional teams to define and deliver new product service experiences leveraging your deep understanding of technology business and customer needs to lead thinking on our AIpowered products and services. You will have the latitude to operate independently while navigating ambiguous problems identifying new opportunities and bringing new concepts to life. You will be the goto person for complex AI projects sought out for your broad skills within and outside of the product teams. You will also be responsible for staying uptodate with the latest developments in the rapidly evolving field of AI especially generative AI and foundational models. You will be expected to go beyond assigned projects to identify issues and opportunities and propose AIbased solutions.

Responsibilities

• Define and articulate the product vision strategy and roadmap for AI and machine learning products aligning with overall company goals.
• Lead the endtoend AI product development lifecycle from concept to launch ensuring products meet customer needs and business objectives. This includes defining clear metrics for success and being open to pivoting based on user feedback.
• Stay abreast of industry trends emerging technologies and competitor products especially in generative AI to drive continuous innovation. This includes understanding new Large Language Modes (LLM) and Vision Language Model (VLM) capabilities.
• Collaborate with crossfunctional teams including other product managers engineering data science design legal compliance marketing and sales to drive the development and launch of highquality AI products. You will need to work closely with data scientists ML engineers and data engineers.
• Work closely with technical teams to understand the feasibility and limitations of proposed AI solutions including the implications of using different foundational models RAG (Retrieval Augmented Generation) and finetuning.
• Prioritize features and functionality based on a combination of customer feedback market opportunities business goals and technical constraints.
• Establish key performance indicators (KPIs) and metrics to measure the success of AI products and use data to drive continuous improvement. This includes defining model and business outcome metrics.
• Monitor product adoption user satisfaction and revenue metrics to inform future product iterations.
• Develop and implement testing strategies that involve customers early in the development process even after the first week of implementation to gather feedback and iterate rapidly. This includes encouraging pilot projects to test AI ideas.
• Be able to explain the entire architecture of AI products to customers and stakeholders including how data is handled how models are trained and why specific approaches are used.
• Ensure the ethical and responsible use of AI including addressing data privacy concerns avoiding bias and incorporating guardrails. You will act as a voice for ethical AI and highlighting risks.
• Understand data dependencies and collaborate across teams to access necessary data for AI solutions working with data sourcing and annotation teams. You should also understand data privacy regulations.
• Establish robust feedback loops to analyze and retrain models and prioritize which feedback to incorporate .

Qualification

• 8 years of proven experience as a Product Manager with a focus on AI and machine learning products including experience with computer vision and generative AI.
• Strong technical background and understanding of machine learning algorithms AI techniques and data science principles. You should be comfortable discussing model performance accuracy and interpretability.
• Demonstrated success in launching and managing complex innovative AI products.
• Experience with building and testing AIpowered apps or features using various computer vision models in the cloud and edge
• Demonstrated use of AI tools to improve efficiency and automate tasks for example using LLMs
• Bachelors or Advanced Degree in Computer Science Engineering or a related field preferred.

About You

• Willingness to roll up your sleeves and get things done.
• Loves and thrives in ambiguous environments. You should be comfortable with nondeterministic results and iterative development.
• A datadriven mindset that encourages debate and critical thinking with quick decisions. You should be proficient in data analysis and understand data as a key component of user experience.
• Strong writing ability presentation and verbal communication skills with the ability to communicate complex technical concepts to a variety of audiences.
• Ability to leverage data intuition and experience to make recommendations and make decisions. Can make novel connections to draw insightful conclusions.
• Strong influence and leadership skills with the ability to lead large complex projects requiring multifunctional collaboration input and alignment.
• A mindset that promotes continuous learning and staying updated with the latest AI trends and technologies.

What Values Youll Share

• Customer Obsessed Building deep empathy for our customers putting them at the core of our work and developing strong longterm relationships with them.
• Aim High Always challenging ourselves and others to raise the bar.
• No Ego Maintaining a no job too small attitude and an open inclusive and humble style.
• One Team Taking a highly collaborative approach to achieving success.
• Lift As We Climb Investing in developing others and helping others around us succeed.
• Lean & Nimble Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission and valuesdriven culture and a safe inclusive environment where you can build grow and thrive.
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families.
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together give opportunities to network mentor and develop and advocate for change.

We wholeheartedly embrace and actively seek applications from all individuals no matter how they identify. We are committed to cultivating a diverse and inclusive workplace and we believe our work is enriched when we incorporate a multitude of perspectives backgrounds and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process to perform the essential functions of a position or to receive other benefits and privileges of employment please contact .