Operations Manager
Operations Manager
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Job Description
Position Summary: This position is responsible for ensuring that our Operations teams have the resources and leadership they need to succeed. This position will lead and manage Operations teams ensuring our services are delivered consistently and according to our established processes. This role is also responsible for managing the workload and capacity of team members ensuring we maintain a scalable engaged and efficient workforce.
Essential Duties & Responsibilities:
For the assigned area of responsibility (e.g. team region industry OEM or other area of focus):
- Responsible for the leadership management and supervision of all assigned team members including direct reports indirect reports and independent contractors.
- Interview onboard discipline mentor train and manage workload for assigned team members including direct reports indirect reports and independent contractors.
- Monitor performance and metrics of assigned team members and develop and implement improvement plans for underperforming teams or team members.
- Develop growth strategies and plans to increase the Companys presence and business portfolio.
- Execute the Companys operating system rhythm and cadences (e.g. weekly Level 10 meetings).
- Enforce all Company policies procedures and expectations.
- Operate independently and autonomously requiring minimal supervision.
- Responsible for ensuring the assigned area of responsibility meets budgeted targets and goals.
- Develop and maintain strong relationships with Company customer and service location personnel.
- Assist with the resolution of customer service location or employee concerns; mediate employee concerns as needed.
- Collaborate with crossfunctional teams to establish and improve team performance.
- Provide temporary or backfill coverage for team members as needed.
- Recommend initiatives including process improvements and corrective action plans to drive growth customer satisfaction financial performance and operational excellence.
- Stay abreast of industry trends regulatory requirements and technological advancements in manufacturing and quality assurance.
- Communicate effectively with customer and service location team members including engineering quality logistics procurement and production teams to ensure effectiveness of the Companys services.
- Promote proper work ethic and demonstrate the Companys Core Values policies procedures and best practices.
- Comply with all customer and service location requirements including but not limited to health/safety training and vaccination status.
- Demonstrate proficiency using technology including but not limited to smart phones tablets computers mobile applications webbased software typing data entry spreadsheets and the use of video conferencing systems.
- Demonstrate the ability to use written and verbal communication skills to deal effectively with diverse groups of people including proficiency in using a telephone/cellphone.
- Demonstrate the ability to maintain a close working relationship with Company team members customers service locations and the general public for the purpose of explanation interpretation technical assistance and nonroutine problemsolving.
- Demonstrate excellent problemsolving skills with the ability to analyze complex issues and implement effective solutions.
- Demonstrate outstanding communication and interpersonal skills with the ability to build rapport and influence stakeholders at all levels inside and outside the Company.
- Demonstrate solid project and time management capabilities including the ability to organize prioritize and manage multiple projects and tasks simultaneously.
- Demonstrate proficiency in quality analysis tools and methodologies such as Six Sigma and Lean Manufacturing.
- Demonstrate proficiency in using measurement gauges (calipers micrometers feeler gauges etc.).
- Travel to Company facilities customer locations or other locations as assigned. Must be able to drive on behalf of the Company.
- Occasional participation in events outside of regular hours may be necessary which may include meetings training sessions and team building events.
- Maintains flexibility to work additional hours as needed during busy periods or to meet deadlines.
- Ability to adapt to changing work demands and schedules including occasional mandatory overtime. Mandatory overtime may be required with compensation provided in accordance with Company policies and local labor laws.
- Other duties as assigned.
Physical Requirements & Working Conditions:
- Ability to stand and walk for extended periods of time (2/3 or more of the workday) and perform tasks that require bending stooping kneeling or crouching.
- Ability to work with and around others for extended periods of time (2/3 or more of the workday).
- Ability to occasionally lift and carry objects weighing up to 50 pounds repeatedly throughout the day.
- Dexterity of hands and fingers to operate smartphones keyboards hand tools and measurement devices.
- Keen eyesight to read small print/text/figures and to identify quality defects (including in lowlight situations).
- Comfortable working in environments with varying temperatures and noise levels.
- Employment for this position is contingent on the individual obtaining and maintaining all Company customer and service location requirements (including vaccination status) which may be subject to change at any time.
- This position requires up to 50% overnight travel to support business operations.
Education Experience Qualifications:
Required
- 4year degree OR 2year Degree with at least 5 years jobrelated experience
- Must be and remain eligible to be issued a passport for any required international travel/training
- Valid drivers license
Preferred
- 5 years of experience leading and managing multiple direct reports
- Bachelors degree in engineering or a manufacturingrelated field
- Experience in automotive manufacturing or supplier quality assurance
The statements listed above are intended to describe the general nature and level of work performed by the individual filling this position and is subject to change. This is not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel. All personnel may be required to perform duties outside of their typical responsibilities from time to time as assigned by management. The Company reserves the right to modify interpret or apply this job description as appropriate in its business judgment. This job description itself is not a contract of employment implied or otherwise.
Required Experience:
Manager
Employment Type
Full-Time
