Censitrac - Clinical Educator
Censitrac - Clinical Educator
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Job Description
The role of the Clinical Educator is to deliver onsite ServicePlus Assessments and training for the Department of Customer Advancement. The Clinical Educator will work with all members of the Customer Success team to implement and deliver assessments and training to ServicePlus clients and Censis customers. Communication within the Customer Advancement team is a crucial part of this role.
The Clinical Educator will participate in educational activities that support Censis personnel partners customers and potential customers via webinars podcasts blogs and article writing or editing.
This position requires a strong Sterile Processing background extensive knowledge of CensiTrac interpersonal and communication skills the demonstrated ability to work effectively in a team environment as well as the ability to work independently to deliver solutions on time. Strong communication with all departments is necessary.
Specific Responsibilities:
Service Plus / Clinical Assessments:
- Conduct onsite CensiTrac utilization assessments for ServicePlus Clients.
- Maintain and upload to Salesforce all assessment documents to include: assessment report overview PPT training plan training report daily reports and CE Certifications
- As required conduct onsite assessments for identified top Censis customers
Education & Learning:
- Upon request participate in creation of educational resources including but not limited to learning modules quick reference guides podcasts facilitated sessions and assessment and training templates.
- Gain knowledge of equipment products and systems related to the sterile processing profession.
- Maintain knowledge of surgical instrumentation medical devices endoscopic devices and sterilization methods.
- Maintain knowledge of governing standards relating to sterile processing.
Other:
- Recommend process improvement and product utilization efforts for positive customer satisfaction.
- Possesses strong analytical skills and ability to assimilate information to complete training reports and/or training checklist as needed.
- Train clients partners and internal staff on all features and benefits of CensiTrac.
- Assist with the implementation and executing of sitespecific action items contained in report for the client.
- Develop and maintain an indepth understanding of the CensiTrac Product Suite OR Scheduler LoanerLink ScopeTrac Advanced and other Censis products.
- Communicate with technical and nontechnical client resources.
- Provide troubleshooting and installation support of CensiTrac related hardware.
- Provide sterile processing and/or operating room workflow solutions to healthcare professionals.
- Provide positive customer service and maintain professional acuity in representing Censis provided products.
- Identify and communicate installation problems software bugs and/or vital software modifications to internal Censis teams.
- Build passion and excitement for Censis products.
- Maintain accurate travel expense records for timely submission.
- Requires travel up to 50%.
Qualifications:
Required
- Minimum 1year experience in a leadership role
- Current professional certification with HSPA or CBSPD
- Minimum of 2 years experience using or implementing CensiTrac
- 3 to 5 years experience working in a Sterile Processing department
- Experience implementing systems in healthcare environments
- Knowledge of regulatory bodies impacting Sterile Processing and Operating Rooms
- Proficient in the use of Microsoft Office products computer systems and common software products
Education:
- Bachelors degree in related area preferred or equivalent experience
Employment Type
Full-Time
