Lead Business Analyst
Lead Business Analyst
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$ 84000 - 105000
1 Vacancy
Job Description
Location: Bolingbrook IL (Hybrid)
In this position youll be based in the Bolingbrook office for a minimum of three days a week with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at
We give you a world of potential
Computershare has an exciting opportunity for a permanent fulltime Lead Business Analyst role on the Communication Services Customer (CCS) Solutions team. The Lead Business Analyst will participate in work request estimation meetings and provide work estimates for work requests/projects and assign to Business Analysts. This position also requires working with the QA Team Lead to discuss QA work estimates by providing an overview of the project/solution requirements.
A role you will love
Team Support
Train and mentor new Business Analysts to the teams standards.
Participate in kickoffs of large projects in order to better support the Business Analyst team.
Review project documentation that Business Analysts create.
Ensure Business Analysts are performing to standards; escalate to Manager as necessary.
Work on large projects as a Business Analyst as needed or support another Business Analyst as the Lead.
Perform yearly performance reviews.
Business Improvement
Identify process and resource improvement opportunities including maintaining process documents and knowledge base.
Work with Solutions manager on creating or updating existing processes as deemed necessary.
Participate in any service concerns related to the Business Analyst team and work with Solutions manager on mitigation.
Investigate Client solution issues/gaps if issues arise and are escalated/assigned to the Solutions team.
CCS Teams Support
Answer questions regarding a Client solution for Account Management which may lead to an enhancement of their solution.
Participate in project estimation meetings and provide Business Analyst effort estimates.
Complete Business Analyst resource requests
What will you bring to the role
Bachelors degree (B. A.) from fouryear college or university; or four to eight years related experience and/or training; or equivalent combination of education and experience.
Minimum of 5 years of Business Analyst experience
Experience in financial services or related industries in a technology business.
Bonus points if you have:
Having direct reports in the past as a Lead or Manager.
More than 5 years working in the Customer Communication Management industry.
Experience in leading technical workshops with Clients and internal teams.
Rewards designed for you
Paid parental leave flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family including medical dental and vision.
Invest in your future with 401k matching and taxadvantaged flexible spending plans including healthcare dependent care and commuter.
Income protection. Our package includes short and longterm disability benefits life insurance and supplemental life insurance.
And more. Ours is a welcoming and closeknit community with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare visit The salary range for this role is $84000 $105000 per year USD.
#LISM1 #LIHybrid
Required Experience:
IC
Employment Type
Full-Time
