Licensing Specialist - Auto Industry Division

• The educate and protect consumers;
• To treat applicants and licensees fairly professionally courteously and efficiently;
• To foster an honest andhealthy industry within the State of Colorado and to ensure consumer confidence for themanufacture distributionand sale of all vehicles within the Divisions jurisdiction.

This position is locatedLakewoodin the Specialized Business Group Auto Industry Division. This position is critical to supporting and accomplishing the overall mission and vision of the Division. Functions include accepting reviewing and processing Automobile and Powersports license applications for Manufacturers Distributors Manufacturers Reps Business Disposers Dealers Wholesalers Auctions Salespeople and Buyers Agents; accepting reviewing and processing permit applications for OffPremise Events and Plate Authorizations accepting and processing application/licensing fees and funds; ensuring accurate data entry; assisting in the preparation of the daily deposits; fingerprinting applicants and reviewing criminal records; mail duties: and tracking and ordering office supplies; customer service.

Application Processing

• Follows up on application deficiencies via written requests to applicants and makes licensing decisions in accordance with rules regulations and procedures.
• Provides recommendations of suitability for license applicants.
• Position provides training and guidance to new division license staff in processing applications to comply with statute and accepted procedures.
• Processes applications such as changes of ownership applications modifications of premises changes of trade name and changes of location after the investigations have been completed.
• This position will also mail copies of newly issued Division licenses to the licensee produce licenses approved for changes of trade name and create and mail new licenses for licensees.
• As necessary creates licenses mails licenses to licensees creates duplicate licenses.

Administrative Support

• Disseminates information and responds to licensing inquiries and requests from the public licensees license applicants Division staff and others through interpersonal contact telephone contact written correspondence and email.
• Checks voicemail of main line returns calls and/or refers complaints to the appropriate section(s) or the Division Director.
• May serve as the first point of contact to the Division for local clerks licensees and the general public.
• Performs front counter function which include but is not limited to: checks in license applicants; receipts funds received for applications; answers a multiline phone system; answers questions from the public and other stakeholders; Tracks and followsup on all correspondence with licensees; refers licensees and the public to the Divisions website and advises where questions can be emailed.

Investigations Support Fingerprinting

• Electronically fingerprint applicants for licensure as well as applicants whose suitability is established by the Division.
• Electronically fingerprint prospective and current Division employees as required.
• Ensure that fingerprints meet CBI/Federal Bureau of Investigation (FBI) standards for classification.

Payment Processing

• Receives payment from applicants concerning applications
• Reconciles cash check credit cards and money order receipts from cash drawers with computerized cash processing system and prepares daily deposit of receipts in accordance with the Accounting and Financial Services (AFS) and the Divisions policies procedures and/or directives.

Class Code & Classification Description:

MINIMUM QUALIFICATIONS:

Experience Only:Three (3) years of general clerical experience in an administrative or office support role demonstrating high level decision making and multitasking; or

Education and Experience:A combination of related education Business or a similar discipline and/or relevant experience in general clerical experience in an administrative or office support role demonstrating high level decision making and multitasking equal to three (3) years.

Special Qualifications:

• Applicants must be able to successfully pass a background investigation.

• Must be willing and able to occasionally lift up to 20 lbs.

The ideal candidate will possess the following skills:

• Knowledge and experience processing license applications and renewals in a regulatory environment.
• Experience with the Mylo Licensing system and GenTax system.
• Possess a strong understanding of the Colorado Motor Vehicle and PowersportsCodes and Rules.
• Exceptional interpersonal/customer service skills.
• Excellent written and communication skills.
• Strong ability to multitask.
• Proven ability work independently and accept supervision.
• Proven success organizing and tracking workload.
• Ability to multi task with strong attention to detail.
• Established proficiency in positionrelated office technologies especially Microsoft Office programs to include Word and Excel.

Conditions of Employment with theCDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty integrity and public confidence.

As a condition of employment with the CDOR all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations therefore all employees must undergo a preemployment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying.Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use see resume or see attached statements on your application.

• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Parttime work experience will be prorated.

• Recommended attachments: Resume Cover letter

• List your employment history starting with the most recent job including parttime temporary and volunteer jobs. If more than one job was held with a given organization list each job held as a separate period of employment.

• Information must be accurate including dates of employment. If it is found that information provided is falsified you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

• The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your email to accept messages from and addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process you may file a written appeal with the State Personnel Director.

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However at the discretion of the appointing authority the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program:

Per the requirements of the Step Pay Program any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classifications pay range based on completed years in their current class series.