Service Desk Technician - Tier 1 (Hybrid Position)
Service Desk Technician - Tier 1 (Hybrid Position)
Posted on :
18-05-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a skilled selfmotivated and above all customeroriented individual to join our growing Service Desk to begin an exciting and challenging career with Advantage Industries Inc.
****PERKS****
Job Description:
This individual would deliver the highest quality customer service while they identify troubleshoot implement and/or maintain various aspects of our clients IT environments. As such the ideal candidate will possess an excellent troubleshooting skill set a high level of technical knowledge and exceptional interpersonal skills.
You will be providing Tier I level support to clients depending on their needs. We will rely on your support to resolve technical requests incidents and problems answer questions from clients involving their hardware software network and telecommunication systems. You will also be responsible for maintaining and updating documentation regarding client environments.
We are looking for someone who is dependable and finds it rewarding to participate on a highachieving team. We are seeking someone who embraces new challenges by persevering until an optimal solution is reached for our clients. You should be adaptable selfmotivated and focused on developing creative problemsolving ideas to meet daily client requests. Youll be expected to work productively both independently and collaboratively with our enthusiastic team. You need to be goaloriented and able to prioritize tasks. If an urgent situation is thrown at our team we expect immediate responsiveness and efficient teamwork to tackle that situation effectively as satisfying our clients promptly is our number one goal. We aim to support our clients by always exuding positivity patience and calmness under pressure reassuring them that we are confident about solving their problem(s).
Responsibilities:
Advantage Industries is a marketleading business that has a wide range of career opportunities. At Advantage we seek out and reward the finest talent so that we can continue to provide the highest quality service and products to our customers. We work with commercial enterprises in the business market. And we have worked alongside local State and Federal Agencies managing technology projects with focused attention and expertise.
****PERKS****
- $$$$ Performance Incentives: Quarterly bonuses commissions and we also offer employee referral rewards.
- Hybrid / Remote schedule
- Youll get to learn from your teammates and explore new interest areas.
- Were a rapidlygrowing company; you can advance quickly to other roles!
- We focus on your worklife balance including offering flexible work schedules.
- Strong focus on team cohesion and supportive company culture.
Job Description:
This individual would deliver the highest quality customer service while they identify troubleshoot implement and/or maintain various aspects of our clients IT environments. As such the ideal candidate will possess an excellent troubleshooting skill set a high level of technical knowledge and exceptional interpersonal skills.
You will be providing Tier I level support to clients depending on their needs. We will rely on your support to resolve technical requests incidents and problems answer questions from clients involving their hardware software network and telecommunication systems. You will also be responsible for maintaining and updating documentation regarding client environments.
We are looking for someone who is dependable and finds it rewarding to participate on a highachieving team. We are seeking someone who embraces new challenges by persevering until an optimal solution is reached for our clients. You should be adaptable selfmotivated and focused on developing creative problemsolving ideas to meet daily client requests. Youll be expected to work productively both independently and collaboratively with our enthusiastic team. You need to be goaloriented and able to prioritize tasks. If an urgent situation is thrown at our team we expect immediate responsiveness and efficient teamwork to tackle that situation effectively as satisfying our clients promptly is our number one goal. We aim to support our clients by always exuding positivity patience and calmness under pressure reassuring them that we are confident about solving their problem(s).
Responsibilities:
- Triage handle and update incoming client requests with the use of a ticketing system.
- Assist with schedulingtechnicians.
- Install monitor troubleshoot and support client network infrastructure and equipment.
- Work with vendors to troubleshoot and resolve client requests incidents and problems as necessary.
- Maintain client documentation.
- Participation in rotational oncall support for limited hours outside of standard business operations.
- Excellent communication and interpersonal skills.
- Desire and selfmotivation to learn and grow as a technician.
- Ability to troubleshoot.
- Basic network hardware and software support knowledge.
- Strong attention to detail.
- Can easily adapt to working independently and engaging in collaborative teamwork.
- 1 year of experience working in a service desk environment.
- Experience working in an enterprise Windows environment: AD Microsoft 365 Windows 10/11
- At least one relevant technical certification (CompTIA A Network Security ITIL Microsoft etc.) or related degree/background experience.
- Experience with other Operating Systems (MacOS and Linux) is a plus.
Advantage Industries is a marketleading business that has a wide range of career opportunities. At Advantage we seek out and reward the finest talent so that we can continue to provide the highest quality service and products to our customers. We work with commercial enterprises in the business market. And we have worked alongside local State and Federal Agencies managing technology projects with focused attention and expertise.
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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