Director, IT Asset & Configuration Management

Job Summary:

The Director of Asset Management is responsible for the strategic oversight governance and optimization of IT and software assets across the enterprise. This role ensures lifecycle management compliance and costeffective procurement and utilization of hardware and software assets. The Director will oversee enterprise tool evaluations drive process automation manage thirdparty vendor relationships and play a pivotal role in the implementation and adoption of asset management platforms such as ServiceNow. This leader will ensure the organization maintains a true picture for assets and provides strategic insights to improve operational efficiency risk reduction and financial performance. Experience overseeing vendor audits and security audits to ensure compliance with contractual obligations and industry standards.

Key Responsibilities:

Strategic Asset Management

• Lead the implementation governance and continuous improvement of IT asset management practices focusing on both hardware (HAM) and software (SAM).
• Oversee the ServiceNow Asset Management upgrade initiative to ensure accurate CMDB records automation of manual processes and strategic use of the platform as the system of record.
• Collaborate with infrastructure security and service desk leaders to ensure endtoend asset lifecycle integration.

Software Asset Management & Optimization

• Evaluate and oversee software licensing tools and platforms (e.g. ServiceNow SAM module Software Portals) including tool selection implementation and performance.
• Lead ProofofConcepts (PoCs) for asset management alternatives and make datadriven recommendations.
• Manage trueup processes and optimization projects for major software vendors (Adobe Microsoft) including license deprovisioning via automated tools (e.g. chatbot Herbie) and business engagement.
• Analyze software usage data and provide costsaving recommendations.

Vendor & Contract Management

• Act as the relationship owner and delivery manager for thirdparty partners (e.g. UMS) ensuring service delivery roadmap alignment and accountability for consulting hours.
• Oversee vendor performance and contract compliance for major software agreements.
• Contribute to strategic contract negotiations and renewals especially for Adobe Microsoft and ServiceNow.

Configuration Management

• Develop and maintain the configuration management process and ensure the accurate and efficient management of configuration items (CIs).
• Oversee the configuration management database (CMDB) within ServiceNow ensuring it is uptodate and accurately reflects the IT infrastructure.
• Collaborate with IT teams to implement changes and updates to CIs ensuring alignment with organizational policies and procedures.

Team Leadership & Development

• Manage software managers and contractors responsible for license provisioning/deprovisioning with a vision to evolve the function into a business intelligence and analyticsdriven role.
• Foster a culture of automation and service efficiency including development of a future state peripheral marketplace for selfservice peripheral provisioning.
• Guide team development role evolution and succession planning (e.g. supporting a team of 3 employees and two managed services).

CrossFunctional Collaboration & Stakeholder Engagement

• Liaise with technology executives procurement finance and service desk leads to align asset management strategies with organizational goals.
• Run Configuration Control Board including monthly meetings to progress organizationwide initiatives.
• Lead reporting cycles and engagement sessions with business units to validate license usage and forecast costs.

Governance & Reporting

• Maintain accurate reporting and compliance documentation for all software and hardware assets.
• Provide insights and dashboards to executives and stakeholders to inform spend optimization and risk mitigation strategies.
• Ensure readiness for trueups audits and licensing renewals through proactive data analysis and stakeholder engagement.

Qualifications:

• 7 years of experience in IT Asset Management or related roles with at least 3 years in a leadership or strategic capacity.
• Strong knowledge of ServiceNow HAM and SAM best practices.
• Experience managing largescale software licensing agreements and vendor relationships. Must have experience managing a Microsoft software renewal with understanding of the CPS
• Proven ability to lead crossfunctional initiatives drive automation and reduce cost through optimization.
• Experience with a multilayered organization
• Excellent stakeholder management negotiation and presentation skills.
• Familiarity with ITIL ISO 19770 and industry best practices in asset lifecycle management.
• Bachelors degree or equivalent experience in Information Systems Business Administration or related field