Complex Assistant Director of Front Office - Casa Marina Key West, A Curio Collection
Complex Assistant Director of Front Office - Casa Marina Key West, A Curio Collection
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Job Description
EOE/AA/Disabled/Veterans
Casa Marina Key WestandThe Reach Key West part of theCurio Collection by Hilton is looking for aComplex Assistant Director of Front Officeto join their leadership team!
This exciting career opportunity will oversee all front operations at both beautiful resorts. Casa Marina Key West is nestled along the southern edge of the island overlooking more than 1100 feet of beach reserved exclusively for hotel guests. With 311 guest rooms multiple food & beverage offerings and more than 11000 square feet of function space this historic property is a landmark of the grace charm and tranquility of Old Key West and location on Key Wests largest private beach. In addition this position will also oversee all front office efforts for The Reach resort which boasts 150 guestrooms 1 restaurant and 4300 square feet of meeting space.
The ideal candidate will be a handson leader with a keen eye for detail proven success in overseeing a front office team and a talent for mentoring and developing others. Luxury hotel background is preferred and at least 23 years of Front Office Management experience is required. Knowledge of OnQ would be very beneficial.
Want to learn moreCasa Marina WebsiteCasa Marina FacebookCasa Marina InstagramYouTubeThe Reach WebsiteThe Reach FacebookThe Reach Instagram
What will I be doing
As an Assistant Director of Front Office you would be responsible for assisting in the direction and administration of all Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Assist in the direction and administration of all Front Office operations to include but not limited to guest service and registration (checkin/checkout) room inventory and availability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
- Assist in monitoring and developing team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
- Oversee the VIP process to include but not limited to reviewing VIP reservations administering amenity orders managing resumes for incoming guests and groups updating inventory in the system monitoring special requests and overseeing rate changes on inhouse guests
- Initiate and implement marketing upselling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
- Run and complete daily reports analyze data and make decisions based on data
- Resolve guest issues and concerns to guest satisfaction
- Recruit interview and train team members
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an awardwinning workplace culture ranking#1 Worlds Best Workplace by Great Place To Work & FortuneWe support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- BestinClass Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportiveparental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) purchase Hilton shares at 15% discount
- Debtfree education:Access to a wide variety of educational credentials(ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment.
#LIMD1
Required Experience:
Director
Employment Type
Full-Time
