Asi Technical Specialist
Asi Technical Specialist
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1 Vacancy
Job Description
Not just a job but a career
Yokogawa award winner for Best Asset Monitoring Technology and Best Digital Twin Technology at the HP Awards is a leading provider of industrial automation test and measurement information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition (bio)technology artificial intelligence industrial cybersecurity etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About the Team
Our 18000 employees work in over 60 countries with one corporate mission to coinnovate tomorrow. We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return we offer you great career opportunities to grow yourself in a truly global culture where respect value creation collaboration integrity and gratitude are highly valued and exhibited in everything we do.
This position performs a variety of routine and complex field service tasks related to analytical systems and provides technical support on Yokogawa analytical hardware and software along with various other analytical analyzers/products. Responsible for delivering customer satisfaction through commissioning and startup field services and implementation / integration of analyzer systems in accordance with customer requirements accepted industry standards and Yokogawa standards and procedures. Primary focus is on troubleshooting repair software enhancements hardware enhancements and modifications including Instrumentation sample systems analyzers and PLC systems. Gains knowledge and experience on the job.
Travel: Must be willing to travel for job assignments maintain a rapport with customer representatives and be dedicated to quality service productivity and customer satisfaction. EXPECT 75% domestic travel potential for short term rotational assignment in North AmericaCanada.
DUTIES/RESULTS
Duties will involve indepth knowledge of the analytical products to effectively support our customer base and provide solution for technical difficulties.
Works closely with senior Technical support Engineer and technical support manager to acquire training and practical experience on the assigned line of products.
Will work with customers in proportion to the acquisition of knowledge and experience.
Will research problems for and with the Technical Support Engineers conveying answers to customers when appropriate.
Will acquire and maintain a current knowledge of technology and hardware applicable to the analytical line of products.
Job duties require travel on field service trips to customer sites to identify and resolve problems individually or as a team member.
Duties will involve identifying and reporting potential quality problem in service or products to the TAC manager.
A Technical Support Engineer will closely supervise all work and training for the initial agreed period of time. Review of progress will be done every two weeks. After the initial training period progress will be monitored and reviewed by the TAC Supervisor monthly for the first year.
Provided uncompromising quality to all work processes in designated area of responsibility.
Will assist in identifying skill levels of field service and field engineering personnel and determining areas of required growth working with the TAC Field Service and Engineering Managers.
Will assist in developing training programs for new hires and refresher training for existing personnel.
Shares responsibility for individual field service personnel utilization
Performs other duties as assigned.
SPECIFICATIONS
Education: Engineering Degree or Relevant years of experience in instrumentation.
Must be team oriented and dedicated to total customer satisfaction.
Requires thorough and increasing product knowledge of all assigned products.
Must be responsible professional mature well organized able to work with limited supervision and adaptable to stressful working conditions to maintain or exceed customer expectations and uphold YCAs reputation for high integrity and industry leadership.
Experience: Minimum of 5 years of experience in analytical products or instrumentation.
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse equitable and inclusive will actively recruit develop and promote people from a variety of backgrounds who differ in terms of experience knowledge thinking styles perspective cultural background and socioeconomic will not discriminate based on race skin color age sex gender identity and expression sexual orientation religion belief political opinion nationality ethnicity place of origin disability family relations or any other circumstances. Yokogawa values differences and enables everyone to belong contribute succeed and demonstrate their full potential.
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Required Experience:
Unclear Seniority
Employment Type
Full Time
