Patient Communications Specialist (Call Center)
Patient Communications Specialist (Call Center)
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Job Description
Are you a compassionate problemsolver who thrives in a fastpaced teamoriented call center environment Do you have experience in a medical office or clinical settingand a knack for turning a phone call into a positive experience PCHCs Patient Communications Center is on the lookout for a Patient Communications Specialist to join our dynamic missiondriven team! As the first point of contact for patients across multiple PCHC clinics youll be the voice that sets the toneproviding reassurance support and topnotch service with every call. From scheduling appointments to relaying critical information to clinical teams youll play a key role in connecting patients to the care they need. If youre techsavvy quick on your feet and energized by helping others we want to hear from you. Join us and make a meaningful difference every day!
Whats it like to work at PCHC Find out: Fulltime MondayFriday 8:30am5pm (Remote work possible after successful completion of 6 month inperson training period and productivity assessment in BANGOR MAINE and is eligible per PCHCs Telecommuting Policy.)
Patient Communications Center Mission Statement: Listen to individuals and provide exceptional patientcentered service and appropriate resources to better health outcomes for our patients and the community one phone call at a time.
Highlights of the position:
- Serves as Ambassador for PCHC. Provides highquality customer service to our patients by demonstrating kindness effective communication advocacy and followthrough
- Acts as first point of contact telephonically for matters pertaining to our patient care and schedule.
- Liaisons between patient and clinical team ensuring communication is clear accurate and timely and ensuring patient feels respected and heard.
- Verifies patient demographics to ensure information is correct and consistent in all appropriate EMR formats.
- Accurately schedules appointments following protocol and guidelines provided.
- Is educated on PCHC practices and providers as well as processes for records referrals billing insurance and our sliding fee application. Answers patient inquiries of all types to streamline the process for patients and reduce workloads of clinical teams.
- Collaborates with all teams to identify ways to improve patient experience.
Education and Experience:
- High school diploma or equivalent educational certification required.
- Three years of experience providing highlevel customer service required preferably in a medical office setting.
- Excellent IT/Technology skills required.
- Completion of Medical Terminology course required within one year of hire.
- Experience in a large Call Center a plus.
Curious or interested to learn more Apply today! You can request a full copy of the detailed job description by emailing .
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin or any other characteristic protected by law.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
