Manager, Customer Renewals
Manager, Customer Renewals
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Job Description
We are seeking an experienced highly motivated Manager of Renewals to be a part of our clientfacing leadership position is responsible for the supporting aligning and enforcing renewal priorities including quarter over quarter linearity early renewal uplift and multiyear.
This is a demanding role that requires strong leadership priority management and interpersonal skills a strong understanding of SailPoints products and culture and previous experience in a renewals leadership role. The Manager of Renewals is responsible for ensuring that their team is focused on minimizing financial attrition (near and longterm) securing favorable terms identifying growth opportunities and providing data insights back to the business.
Responsibilities:
- Lead a team of Customer Renewal Managers in achieving individual and team quotas.
- Ensure Renewal forecast accuracy renewal prioritization ontime renewal execution multiyear growth and price increase on assigned portfolios.
- Strategizing for more effective negotiation early renewal closing risk mitigation and account deescalation.
- Drive shortterm and longterm revenue impact by minimizing financial attrition and securing favorable terms across all renewals.
- Operational responsibilities include daily forecast management and general renewal hygiene.
- Ensure that the Customer Renewal Managers are effectively identifying customer requirements uncovering issues and demonstrating strong account management and commercial capabilities to drive renewal events to ontime closure and ongoing customer success
- Partner with all other relevant regional relationships (e.g. legal deal desk sales ops and finance) to develop comprehensive win strategies for renewal events
- Conduct weekly 1:1s with your CRMs to discuss every deal. Know the details of each deal so that you can coach your CRM. Discuss specific deals that are delayed escalated or have obstacles preventing ontime closure.
- Provide a pathway to success for deals that need creative solutions or involvement of leadership.
- Provide coaching training and management to the Customer Renewal Managers in the region.
Required Skills/Experience:
- Bachelors degree or equivalent global experience
- 35 years of demonstrated success in a Renewals Sales or Account Management leadership role with a strong track record of building high performance teams within a software sales environment
- Proven track record of overachievement of quota and KPIs along with strong organizational operational and analytical skills
- Highly effective communication skills capable of explaining complex situations clearly and credibly across all functions and levels of the organization.
- Experience working with a large global sales organization
- Comfort managing a highvolume business with comfort negotiating complex license agreements
- Strong customer management skills and excellent negotiation skills
- Ability to manage analyze and track data for a sophisticated and often complex renewal cycle
- Ability to work in a fastpaced environment and effectively prioritize and delegate
- Highly organized with strong attention to detail
#LIREMOTE #LIAS1
Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.
As a part of the total compensation package this role may be eligible for the SailPoint Corporate Bonus Plan or a rolespecific commission along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge skills experience market conditions and locations as well as reflect SailPoints differing products industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary for USbased employees will be in this range from (minmidmax USD):
$99300 $141800 $184300Base salaries for employees based in other locations are competitive for the employees home location.
Benefits Overview
1. Health and wellness coverage: Medical dental and vision insurance
2. Disability coverage: Shortterm and longterm disability
3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
4. Additional life coverage options: Supplemental life insurance for employees spouses and children
5. Flexible spending accounts for health care and dependent care; limited purpose flexible spending account
6. Financial security: 401(k) Savings and Investment Plan with company matching
7. Time off benefits: Flexible vacation policy
8. Holidays: 8 paid holidays annually
9. Sick leave
10. Parental support: Paid parental leave
11. Employee Assistance Program (EAP) and Care Counselors
12. Voluntary benefits: Legal Assistance Critical Illness Accident Hospital Indemnity and Pet Insurance options
13. Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr Suite 100 Austin TX 78726 to discuss reasonable accommodations.
Required Experience:
Manager
Employment Type
Full-Time
