Client Manager - Commercial Insurance
Client Manager - Commercial Insurance
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$ 75000 - 85000
1 Vacancy
Job Description
The Client Manager is responsible for a blend of internal partnership & delivery activities and client facing functions utilizing the incumbents professional skills in Commercial Property and Casualty Insurance. These can include day to day service activities such as client inquiries and requests endorsement processing and other client deliverables as necessary. The Client Manager role also has responsibility for maintaining client relationships and retention while also ensuringclient profitability on a personally assigned book of business within the assigned team.
Note: Employmentbased nonimmigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
- Responsible to manage and retain Select accounts as determined by revenue industry coverage needs and other factors
- Maintain knowledge of market trends and changes to anticipate or understand shifting client needs
- Reviewing and interpreting customer contracts to ensure client has the appropriate coverages as required by their vendors and other business partners
- Scheduling of internal and external strategy meetings and documenting and socializing the outcomes of the meeting
- Review finalization and delivery of current and expiring exposures
- Work with multiple key parties (both internal and external) to request and gather updated exposures and underwriting information
- Obtain updated client exposure documentation and perform needs and gap analysis to ensure appropriate coverages are applied
- Manage implementation of accurate billing for clients based on client/carrier instructions
- Design prepare negotiate and deliver fee/compensation agreements to clients as needed
- Manage process delivery to ensure any legal and/or compliance needs are met
- Responsible for completion of client proposals and other client deliverables
- Uses experience and expertise to contribute to ongoing process improvement activities
- Partnership with peers and resources in domestic and international service centers
Qualifications
The Requirements
- 3 years of Property & Casualty insurance experience in a role that is clientfacing or carrier facing
- College degree or equivalent work experience required
- Property & Casualty insurance knowledge/experience required
- Demonstrate strong problemsolving capability
- Excellent verbal and written communication skills to include phone conversation and email communication
- Demonstrated analytical ability strong decisionmaking skills and conflict resolution
- Demonstrated problem solving abilities including critical thinking research quantitative skills and creativity
- Solid process orientation skills
- Technology acumen to work within various internal agency management systems (Epic ServiceHub Broking Platform etc.)
- Ability to work independently yet actively and appropriately engage the services provided by extended team members across the Shared Service Centers and Teams
- Strong time management and organization skills
- Solid working knowledge of computer software packages including MS Word and MS Excel (exposure to Excel formulas and Pivot table creation/manipulation a plus)
- Must successfully maintain required licensing by completing various Continuing Education activities as needed. Must be able to show valid confirmation of current status of P&C Producers License
- Insurance industry designations preferred but not required (CPCU ARM CIC CRM)
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors including but not limited to location of the role individual competencies education/professional certifications qualifications/experience performance in the role and potential for revenue generation.
Compensation
The base salary compensation range being offered for this role is $75000$85000 USDper year.
This role is also eligible for an annual shortterm incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and Welfare Benefits: Medical (including prescription coverage) Dental Vision Health Savings Account Commuter Account Health Care and Dependent Care Flexible Spending Accounts Group Accident Group Critical Illness Life Insurance AD&D Group Legal Identify Theft Protection Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Leave Benefits: Paid Holidays Annual Paid Time Off (includes paid state/local paid leave where required) ShortTerm Disability LongTerm Disability Other Leaves (e.g. Bereavement FMLA ADA Jury Duty Military Leave and Parental and Adoption Leave) Paid Time Off (Washington State only)
- Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).
EOE including disability/vets
Required Experience:
Manager
Employment Type
Full-Time
