Software Development Engineer II, Customer Experience, Seattle

At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers.

When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.

Software Development Engineer II Customer Experience Seattle

Why We Have This Role

At Qualtrics we need talented Software Engineers who are passionate about crafting innovative and reliable software solutions that address realworld challenges. This team is pushing the Qualtrics Customer Experience (CX) product to the next level. You should love data visualization and building simple solutions to solve hard customer problems.

By joining us you will contribute to a collaborative environment that values innovation ensuring that Qualtrics remains a leader in creating impactful solutions that shape the future of customer experience management.

Designing systems in an agile environment to withstand growth and owning quality from end to end are rewarding challenges and part of why Qualtrics is such an exciting place to work!

How Youll Find Success

• Strong level of curiosity
• Designing and implementing wellcrafted scalable and maintainable code
• Takes initiative and shows scrappiness in getting things done
• Proven ability to work well in teams partnering with managers crossfunctional teams and teammates
• Takes an analytical mindset to approach problems and find solutions
• Shows a desire to learn new skills and grow in the role

How Youll Grow

• You will gain handson experience with our scalable tech stacks and grow your technical skills in software development and operations.
• You will receive guidance and mentorship from team members ultimately enhancing your career trajectory.

Things Youll Do

• Collaborate with colleagues across various locations and disciplines to achieve common goals.
• Develop scalable performant accessible and robust solutions to solve complex business problems.
• Implement new features and optimize existing ones to drive maximum performance.
• Work closely with and incorporate feedback from other engineers techops UX designers researchers and product managers.
• Attend daily standup meetings collaborate with your peers prioritize features and work with a sense of urgency to deliver value to your customers.

What Were Looking For On Your Resume

• 25 years of experience in a fullstack engineering position.
• Strong foundation in algorithms data structures and coding background.
• Experience with continuous delivery git test automation and build/deploy systems
• Experience using React Typescript Java MySQL MongoDB
• Experience with Cloud technologies a plus
• Bachelors degree in Computer Science or related field
• A commitment to continuous learning and improvement in technology and software development.

What You Should Know About This Team

We are hiring engineering roles across Customer Experience where our mission is to create lasting and valuable customer experiences by hearing seeing and understanding every customer at every meaningful moment and enabling our customers to take the best action.

We are a SoftwareasaService group building rich frontends mobileSDKs fullstack microservices and highly scaled and efficient backends to enable an enterprisescaled platform.

Core teams include:

• CX Customer Care
  Customer Care centers or contactcenters are an evolution of call centers and allow for omnichannel listening through phone calls email chats social media tagging etc.
  
  
• CX Foundational
  This product line includes purposebuilt recommendations predictive and prescriptive insights and closedloop ticketing all built to activate organizations to take action on things that matter the most to customers.
  
  
• DX
  The Digital Experience team at Qualtrics builds and maintains a scalable system with billions of pageviews a week to bridge the experience gap on every device. We currently provide customers with tools to enable them to make onthefly changes including customized questions and messages on their companys websites and mobile apps so they can listen and engage with a targeted segment of users.

Our Teams Favorite Perks and Benefits

• Wellness Reimbursement of $300 per quarter for wellness activities including gym memberships spa massages workout equipment meditation apps and more.
• $1800 Experience Bonus to enjoy an experience of your choice like a vacation or volunteer opportunity.
• Engaging QGroup Communities such as MOSAIQ Green Team Qualtrics Pride Q&Able Qualtrics Salute and Womens Leadership Development all providing support and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful inperson days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave ActEqual Opportunity EmploymentEmployee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.

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