Senior Analytics Engineer
Senior Analytics Engineer
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$ 192400 - 223600
1 Vacancy
Job Description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver alwayson impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.
Whats the opportunity
The Analytics Engineering team provides all parts of Intercoms business with the right set of accurate and uptodate data tables that form the basis of all of our most important operational and strategic datadriven decisions.
The team uses their deep knowledge of how GTM teams work to anticipate their data needs. They use their deep technical expertise to design the right data models and reliably turn these models into highquality core data assets in our data warehouse. The team are experts at driving data model efficiencies and solving data quality issues at their root cause.
This team is the glue between all of our Analyst teams and our Data Infrastructure teams. They speak everyones language and make everything faster.
What will I be doing
- Data Platform Development: Design build and manage scalable data pipelines and ELT processes to support a robust analyticsready data platform.
- Crossfunctional Collaboration: Partner with engineering analytics and business teams to understand data needs and ensure accurate insightful data solutions.
- Data Strategy & Governance: Lead initiatives in data model development data quality ownership warehouse management and production support for critical workflows.
- Advanced Analytics & Insights: Conducted indepth data analysis and built custom models to support strategic business decisions and performance measurement.
- Automation & Optimization: Streamline data collection and reporting processes to reduce manual effort and improve efficiency.
- Innovation in Data Infrastructure: Created scalable solutions like unified data pipelines and access control systems to meet evolving organizational needs.
- Impact Measurement: Developed a strategy and technical pipeline for evaluating research output impact using citation metadata.
What skills do I need
- You write advanced SQL with a preference for wellarchitected data models optimized query performance and clearly documented code
- Youre familiar with the modern data stack. DBT and Snowflake experience are a big plus.
- A growth mindset and eagerness to learn.
- You exhibit great judgment and sharp business and product instincts that allow you to differentiate essential versus nicetohave and to make good choices about tradeoffs
- You practice excellent communication skills and you tailor explanations of technical concepts to a variety of audiences
Bonus skills & attributes
- Exposure to Apache Airflow or other DAG frameworks we use Airflow to orchestrate and schedule all of our data workflows and transformations
- Worked in Tableau Looker or similar visualization/business intelligence platform
- Experience with operational tools and business systems such Google Analytics Marketo Salesforce Segment or Stripe
- Familiarity with Python
Benefits
We are a welltreated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical dental and vision coverage
- Regular compensation reviews great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- Inoffice bicycle storage
- Fun events for Intercomrades friends and family!
The base salary range for candidates within the San Francisco Bay Area is $192400 $223600. Actual base pay will depend on a variety of factors such as education skills experience location etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on nonwork related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.
Is this role not quite what youre looking for Join our Talent Community to stay connected with us.
Required Experience:
Senior IC
Employment Type
Full Time
