Applications Engineer
Applications Engineer
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Job Description
Pavion Connects and Protects by providing innovative fire security and communication integration solutions to customers across 70 U.S. locations and 22 countries. We bring industryleading expertise to clients in enterprise healthcare education government data center and retail industries.
As a global leader Pavion specializes in the design installation service and maintenance of cuttingedge fire alarm systems critical communications video surveillance access control and advanced AV technologies. Our mission is to bring clarity and transformation to safety security and communication through integral technology and radical service.
With a commitment to safety reliability and operational excellence Pavion ensures scalable futureready solutions tailored to meet and exceed our clients needs. Learn more at
Pavion and our family of companies are seeking a talented and motivated Applications Engineer to join our security business unit.
Primary Responsibilities:
- Provide frontline support to field technicians for testing troubleshooting and validating security hardware and devices
- Address and resolve service tickets by performing troubleshooting and routine maintenance tasks on security field devices
- Conduct service and repairs on production servers including routine system updates OS upgrades and hardware replacements such as hard drives
- Maintain and manage Milestone Video Management Systems (VMS) including software updates device packs firmware upgrades camera troubleshooting and device additions removals or replacements
- Ensure operational integrity of Lenel security management systems including applications panels and reader devices
- Perform maintenance and repairs on Lenel panels and readers including panel upgrades firmware updates and device replacements or modifications
- Maintain and service electronic key management systems including Traka and Keywatcher solutions
- Provide maintenance and support for Iris scanning technology
- Collaborate with the Global Security team to support key projects involving operating system updates comprehensive system audits and execution of largescale technology deployments and upgrades
Basic Qualifications:
- Proven experience in security systems support and maintenance specifically with Milestone VMS Lenel Access Control systems and electronic key management solutions
- Solid understanding of security device hardware troubleshooting techniques and firmware/software updates
- Experience with Windows Server environments and hardware maintenance
- Demonstrated ability to manage multiple tasks and effectively prioritize workloads
- Excellent problemsolving skills with strong attention to detail
- Ability to collaborate effectively across global teams and communicate clearly with technical and nontechnical stakeholders
Preferred Skills:
- Certification in Milestone and Lenel systems highly preferred
- Familiarity with Iris scanning technologies and electronic key management systems
- Experience in conducting system audits and participating in largescale deployment projects
Disclaimer:This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.
Employment Type
Full-Time
