Lead Circulation Coordinator II
Lead Circulation Coordinator II
Posted on :
19-05-2025
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1 Vacancy
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Job Description
Position Description
Harris County Public Library (HCPL) History
The Harris County Public Library (HCPL) system established in 1921 began as a collection of smalllibraries located in stores post offices and private homes. Over the years it has grown into a robustnetwork comprising 26 branch libraries two technology service centers and two partner locationsthat provide collection and circulation services. HCPL serves the communities of unincorporatedHarris County and cities without independent library systems.
In 2024 HCPL received the prestigious National Medal for Museum and Library Service the highesthonor awarded to libraries in the United States. Bestowed annually by the Institute of Museum andLibrary Services (IMLS) this award recognizes institutions that deliver exceptional service to their
communities. The library was recognized for innovative initiatives like HCPL Connected Enhanced Library Cards and its Mobile Outreach Librarian program.
HCPL is also recognized as one of the best places to work offering a supportive and inclusiveenvironment that fosters innovation collaboration and professional growth. Its dedication toemployee wellbeing diversity and community impact makes HCPL more than just a workplaceitswhere individuals can grow inspire and contribute to meaningful change.
What you will do at Harris County Public Library:The Coordinator II Lead Circulation is responsible for overseeing and coordinating the circulation deskoperations to deliver effective and efficient circulation services to patrons and branch staff. Serves as a leadposition and may exercise direct or indirect supervision over lowerlevel personnel. Performs full supervisory duties but does not typically do so for a preponderance of time. Responsible for overseeing the operation ofthe library circulation desk functions providing technical assistance to staff in the performance of their duties maintaining a customer service philosophy providing extensive patron support and processing various materials.
Duties & Responsibilities:- Serves in a lead role with the authority to directly or indirectly supervise lowerlevel personnel performing full supervisory duties as needed though not as the primary responsibility
- Acts as a crew leader coordinating the work of the circulation staff under the direction of the BranchManager
- Prioritizes and assigns tasks establishes work rules and performance standards and ensures a safe andhealthy working environment
- Provides training to circulation staff and creates schedules to maintain ensure adequate desk coverage
- Participates in hiring evaluation and training of department staff
- Oversees library circulation desk operations providing technical assistance to staff maintaining a customer service focused approach supporting patron extensively and processing various materials
- Delivers exemplary customer service by answering directional and reference questions
- Coordinates circulation operations with patrons branch staff and partner libraries
- Initiate Interlibrary loan requests by verifying materials not in the library consortium and placing a request
- Monitors the condition of library materials processed through circulation and determines appropriate repairactions
- Processes Interlibrary loan invoicing and purchase order requests
- Resolves issues with patron accounts including lost or damaged items
- Monitoring circulation system data preparing reports and analyzing circulation trends to support decisionmaking
- Maintain and organize forms handouts flyers and other informational materials related to the circulationdepartment
- Order and manage inventory of circulationrelated supplies
- Trains other branch staff members on circulation and patron record management tasks
- Attends and participates in mandated training work groups and professional development activities toenhance skills and develop professional knowledge
- Performs other duties as assigned
Harris County is an Equal Opportunity EmployerRequirements
Education & Experience:
- Bachelors degree from an accredited college or university
- Two (2) years of library circulation experience
- Associates degree in any field or 60 hours of secondary education credits from an accredited college or university
- Four (4) years of library circulation experience
- High school diploma or G.E.D. equivalent from an accredited college or university
- Six (6) years of library circulation experience
- Available and reliable transportation for workrelated duties
- Unofficial copies of transcripts are required along with the application
Knowledge Skills & Abilities:- Library and circulation policies fines renewals holds and patron account management
- Integrated library systems (ILS) and cataloging software to track and manage library materials
- Familiarity with organizational methods such as the Dewey Decimal or Library of Congress systems
- Online library databases and conducting online research using web browsers
- Follow best practices in customer service to assist patrons in a positive courteous and respectful manner that is friendly and maintains discretion
- Communicate clearly and professionally with patrons staff and supervisors both in writing and verbally
- Ability to be detailoriented with skills in prioritizing tasks managing multiple duties and ensuring timelycompletion of circulation responsibilities
- Strong interpersonal skills for handling patron inquiries complaints and resolving issues diplomatically
- Proficiency with computers databases and library software including basic troubleshooting of officeequipment. Competent in using the MS Office Suite (Word Excel PowerPoint Outlook) social media platforms (Facebook Twitter Instagram) the Internet and Office 365
- Ability to work independently and with a team
- Ability to lead a team assign tasks effectively and provide constructive feedback to improve performance
- Ability to establish and maintain effective working relationships and foster teamwork in a diverseenvironment
- Ability to perform multiple tasks simultaneously including handling interruptions and returning to and
completing tasks in a timely manner - Must use your personal mobile device for our Multifactor Authentication process
NOTE:Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentationbutONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.
Preferences
Experience:
- Experience using SirsiDynix Symphony or OCLC Navigator (preferred)
- Bilingual(preferred)
General Information
Position Type and Typical Hours of Work:
- FullTime Regular
- Typical shifts are Day Evening Nights Weekends etc.
- May require attending meetings council session or afterhours events and offsite meetings.
- $23.15 Per Hour
- Paid Biweekly
Work Environment and Physical Demands:
- This job typically operates in a professional office environment with overhead lighting and long periods of screen time.
- Daily use of a computer keyboard copier scanner printer calculator phone (desk and cell).
- Daily use of software programs including Microsoft Office Suite Outlook Word Excel and GPS.
- At times work may be performed in an outdoor environment and may have possible exposure to inclement weather or various temperature changes.
- Driving: Available and reliable transportation for workrelated duties.
- Sitting for long periods; light physical activity that may include walking standing stooping bending reaching lifting and carrying.
- Ability to lift carry and exert up to 25 pounds. Occasionally lifts carries and exerts up to 40 pounds.
- Reports To Position: Branch Manager
- Supervises Positions: Library Specialist and Library Technician
Work Location:
- Katy Branch 5414 Franz Road Houston TX 77493
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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