Service BDC
Service BDC
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
QUALIFICATIONS:
Continually demonstrating professional and interpersonal skills with customers vendors and coworkers which ultimately results in high customer satisfaction. Social skills that produce an environment of support and achieving goals together as a team. Ability to maintain a positive and cooperative atmosphere. Skills to problem solve in complex real world or illdefined situations.
Strong organizational communication & customer care skills required.
Must have good computer skills and be proficient in Microsoft Office.
Valid drivers license with a good driving record
ESSENTIAL DUTIES:
- Answer inbound calls
- Answer all caller questions using available tools and training
- Set service appointments
- Responds to email leads and in person appointment requests
- Outbound calling to confirm service appointments
- Outbound calling to schedule a new recall or service campaign
- Check on parts inventory for job being schedule whether it is a recall or service campaign
- Call guests and set up appointments once a special ordered part arrives.
- Customer followup i.e. missed appointments cancelled appointments 6 month no service calls
- Handles Service Connect calls and emails
Dealership Benefits
Insurance plans available for eligible full time associates
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Voluntary Accidental Insurance
Voluntary Critical Insurance
401k retirement
Paid Holidays for eligible associates
Paid vacations for eligible associates
Employee discounts
Sick Leave for eligible associates
Drug Free workplace
Employment Type
Full-Time
