SERVICE WRITER - Fort Worth, TX
SERVICE WRITER - Fort Worth, TX
Posted on :
19-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
19-05-2025
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps.
Unless specifically stated otherwise this role isOnSite at the location detailed in the job post.
Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales rentals aftermarket parts and service equipment customization remanufacturing financing solutions and asset disposal our team of experts vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is whats next with Custom Truck One Source.
Are you a driven candidate with solid experience If so we are looking for you! We are looking for Service Writer who will partner with our team. The role is located at our Fort Worth TX location. You will be responsible for providing quality products to our customers in a timely costefficient manner.
THE IDEAL CANDIDATE
You understand the heavy equipment business and have a drive for being an active part of solutions. You set the bar high and set an example for other leaders and colleagues on how to work collaboratively with the highest level of integrity.
Essential Duties and Responsibilities
Create and maintain a safe working environment.
Identifies problems and services by listening to customers description of symptoms; clarifying description of problems
Verifies warranty and service contract coverage by examining records and papers; explaining provisions.
Develops estimates by costing materials supplies and labor; calculating customers payment including deductibles.
Contact fleet management companies that require authorization to start work or require estimates before authorizing repairs to begin.
Prepares repair orders (RO) by describing symptoms problems and causes discovered as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Assisting with scheduling work and issuing work to Service Technicians.
Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customers approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Updates job knowledge by participating in educational opportunities; reading manufacturers
Communicate with parts department to determine and locate part numbers for units.
Call customers to let them know equipment is ready to be picked up.
Process invoices and payments for service repairs.
Additional Qualifications/Responsibilities
Required Skills and Qualifications
High school diploma or the equivalent
Knowledge of aerial vehicles equipment and heavy & light duty trucks
Previous experience in a similar role
Valid Drivers License required
Professional personal appearance
Extremely detail oriented and accurate
Must be able to work in a fastpaced environment
Setting priorities and adapting to changing work priorities
Must be selfsufficient and driven
Meeting deadlines and schedules
General mechanical aptitude and experience with parts required. Knowledge of hydraulic heavy equipment diesel truck and/or farm equipment preferred.
General aptitude in working with common computer software (MS Office Suite internet etc.) to process orders. Knowledge of inventory software (FishBowl etc.) to process purchase orders and tracking inventory helpful.
Knowledge of principles and processes for providing a positive service experience. This includes internal client needs assessment meeting quality standards for services and evaluation of customer satisfaction
Ability to work with mathematical concepts. Ability to apply concepts such as fractions percentages ratios and proportions to practical situations.
This job requires people skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position
Give full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times
Talk to others to convey information effectively
Understand written sentences and paragraphs in work related documents
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems
Monitor/Assess performance of yourself other individuals or organizations to make improvements or take corrective action
Communicate effectively in writing as appropriate for the needs of the audience
Identify complex problems and reviewing related information to develop and evaluate options and implement solutions
BENEFITS
401(k) with Employer Match
Competitive Health Care
Dental Vision and Life Insurance
Paid Vacation Sick and Holidays
STD/ LTD
Partner Discounts
Investment in Employee Development
Unless specifically stated otherwise this role isOnSite at the location detailed in the job post.
Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales rentals aftermarket parts and service equipment customization remanufacturing financing solutions and asset disposal our team of experts vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is whats next with Custom Truck One Source.
Are you a driven candidate with solid experience If so we are looking for you! We are looking for Service Writer who will partner with our team. The role is located at our Fort Worth TX location. You will be responsible for providing quality products to our customers in a timely costefficient manner.
THE IDEAL CANDIDATE
You understand the heavy equipment business and have a drive for being an active part of solutions. You set the bar high and set an example for other leaders and colleagues on how to work collaboratively with the highest level of integrity.
Essential Duties and Responsibilities
Create and maintain a safe working environment.
Identifies problems and services by listening to customers description of symptoms; clarifying description of problems
Verifies warranty and service contract coverage by examining records and papers; explaining provisions.
Develops estimates by costing materials supplies and labor; calculating customers payment including deductibles.
Contact fleet management companies that require authorization to start work or require estimates before authorizing repairs to begin.
Prepares repair orders (RO) by describing symptoms problems and causes discovered as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Assisting with scheduling work and issuing work to Service Technicians.
Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customers approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Updates job knowledge by participating in educational opportunities; reading manufacturers
Communicate with parts department to determine and locate part numbers for units.
Call customers to let them know equipment is ready to be picked up.
Process invoices and payments for service repairs.
Additional Qualifications/Responsibilities
Required Skills and Qualifications
High school diploma or the equivalent
Knowledge of aerial vehicles equipment and heavy & light duty trucks
Previous experience in a similar role
Valid Drivers License required
Professional personal appearance
Extremely detail oriented and accurate
Must be able to work in a fastpaced environment
Setting priorities and adapting to changing work priorities
Must be selfsufficient and driven
Meeting deadlines and schedules
General mechanical aptitude and experience with parts required. Knowledge of hydraulic heavy equipment diesel truck and/or farm equipment preferred.
General aptitude in working with common computer software (MS Office Suite internet etc.) to process orders. Knowledge of inventory software (FishBowl etc.) to process purchase orders and tracking inventory helpful.
Knowledge of principles and processes for providing a positive service experience. This includes internal client needs assessment meeting quality standards for services and evaluation of customer satisfaction
Ability to work with mathematical concepts. Ability to apply concepts such as fractions percentages ratios and proportions to practical situations.
This job requires people skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position
Give full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times
Talk to others to convey information effectively
Understand written sentences and paragraphs in work related documents
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems
Monitor/Assess performance of yourself other individuals or organizations to make improvements or take corrective action
Communicate effectively in writing as appropriate for the needs of the audience
Identify complex problems and reviewing related information to develop and evaluate options and implement solutions
BENEFITS
401(k) with Employer Match
Competitive Health Care
Dental Vision and Life Insurance
Paid Vacation Sick and Holidays
STD/ LTD
Partner Discounts
Investment in Employee Development
Employment Type
Full Time
Key Skills
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