Customer Product Specialist
Customer Product Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Position Summary
The Customer Product Specialist (CPS) delivers revenue growth with existing customers by identifying and capitalizing upon addproduct opportunities. The CPS uses training and influence to build sustainable growth processes within the Service team. The CPS will play a critical role in driving revenue growth and optimizing service department performance at Nixon Medical. The position combines handson collaboration with Route Service Representatives (RSRs) and customers to uncover new opportunities while delivering strategic leadership to boost service excellence.
The specialist will generate actionable insights through data analysis identify training needs and lead initiatives to maximize account potential. Success in this role will hinge on the ability to connect directly with teams and customers turning data into action and empowering RSRs to develop AddProduct selling skills.
Essential Functions
- Set and maintain weekly Add Product sales goals by route to align with company growth objectives.
- Develop distribute and track weekly performance metrics including add product results IMU reports and customer/associate lead generation.
- Collaborate with Service Management to train RSRs on product applications and sales techniques identify opportunities for upselling and provide actionable feedback.
- Partner with the Marketing Department to design and implement Add Product promotions and distribution void campaigns.
- Analyze customer and route data to generate targeted action plans for account growth.
- Identify new product opportunities based on field observations and collaborate on their integration into service offerings through Marketing.
- Facilitate training and team meetings to address current and emerging challenges ensuring alignment with division and companywide goals.
Leadership Responsibilities
- Regularly assess and document RSR performance during ridealongs leveraging technology to provide clear performance data.
- Ensure RSRs consistently uphold the All About Service philosophy in all customer interactions.
Impact of This Role
By bridging the gap between strategic growth initiatives and frontline execution the Customer Product Specialist ensures Nixon Medical stays ahead in revenue optimization and customer satisfaction. This position not only supports immediate growth goals but also establishes sustainable practices for longterm success in the Service Department. Other impact of this role may include product quality evaluation and recommendations inventory usage analysis and establishing best practices around communicating with customers in regard to these opportunities.
Education
- High School Diploma or GED required. College level coursework and/or degree preferred.
Experience
- Minimum of five years in a service sales or marketing role with demonstrated success in revenue growth and customer relationship management.
Knowledge & Skills
- Proficient in MS Word Excel and Outlook.
- Strong verbal and written communication skills.
- Experience in data analysis marketing strategies and performance evaluation.
- Proven ability to identify potential challenges and implement training programs to address them.
- Exceptional organizational skills decisionmaking ability and project management skills.
Certifications & Licenses
- Valid drivers license and clean driving record required.
Work Environment/Physical Demands
- Standard uniform or attire per company policy.(RSR Uniform while on route)
- Required use of PPE in designated situations.
- Position involves sitting standing walking and regular use of stairs throughout the workday.
- Lifting up to 75 pounds occasionally.
- Frequent computer use for reporting and communication.
- Regular local travel for routebased responsibilities and customer visits.
About Nixon Medical
For more than 55 years Nixon Medical has been a trusted leader in providing premium medical apparel and linens to outpatient healthcare centers. Our commitment to exceptional service has earned us partnerships with some of the largest regional health systems in the United States and we proudly serve over 10000 locations every week. As a missiondriven organization weve built an awardwinning workplace culture rooted in respect integrity and growth. Our mission to grow and create opportunities that enrich each others lives comes to life through a culture focused on helping our associates become the best versions of themselves while empowering our customers to deliver outstanding patient care.
Nixon Medical is proud to partner with Work Step a cuttingedge text messagingbased associate feedback platform to drive an amazing culture of associate engagement and continuous improvement.
We believe to grow and create opportunities that enrich each others lives opportunities must be available to all. Our commitment to having a diverse equitable and inclusive workforce will strengthen our progress to continue offering longterm career opportunities while providing best in class solutions for our customers.
Nixon Medical is an EEO/Affirmative Action Employer.
Required Experience:
Unclear Seniority
Employment Type
Full Time
