Member Services Director
Member Services Director
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Job Description
Are you a hardworking friendly get things done person who enjoys working with all types of people This is the job for you!
Check out our website to consider the mission impact and programs were dedicated to.
Get to Know Us:
The Columbus Family YMCA has served our community since 1892. We have experienced much growth and change throughout those years. Our organization made a major change in 2015 when we moved into the brandnew state of the art Columbus Wellness Center. The Columbus Fieldhouse opened in January 2024 and expanded our programs and services into more than 300000 square feet. This Fieldhouse and Wellness Center have expanded our opportunities for community impact.
Is this the right role for you at this time in your career Are you able to devote the time working the required schedule to handle the scope and details Are you passionate about serving others and creating great member experiences Excelling in this job will help drive our organization to success.
Key deliverables for this position include:
- Well run and safe facility
- Memorable member experiences for all who come to our Y
- Strong leadership able to get the work done well and plan for the emergencies
- Seeing knowing and doing the work that needs to be done
Here is a sampling of the Program responsibilities you would work with in this role:
- Facility supervision for daytoday readiness and operational safety
- Member relationships customer service
- Crowd and safety management
- Professionally handle conduct and behavior issues (primarily youth some adult issues)
- Lead manage and supervise a small building and member services staff
- Staff leadership
What we require and expect:
- Sufficient experience supervising and managing staff
- Sufficient experience in facility management
- Strong work ethic
- Dedication to the role: willing to put in hours as needed: 4050 hours plus extra during certain events; Will include evening and weekend hours
- A passion for our mission (read our webpage):
- High integrity coupled with a solid work history is essential
- Organization and communication skills to be able to manage and lead staff
- College degree preferred
- First aid and CPR certification within 30 days of hire
- Bilingual (Spanish) additional benefit
What you will find when you work with us:
- A work environment with a team that cares and shares
- The opportunity to make a difference in our community
- A role that is filled with responsibility challenge and opportunity
- Full time salaried exempt position: $(experience dependent)
- Benefits included
- Employee health insurance 75/25 premium split YMCA/employee
- Employee additional insurance 75/25 split
- LTD
- Dental
- Dependent life
Family coverage possible at 100% employee expense
- YMCA membership
- (Family Adult Young Adult Single Parent Family depending upon your life situation)
- Free YMCA programs and activities detailed in staff handbook
- PTO (Paid Time Off) earned bimonthly. 14 hours per month to start
Apply by sending cover letter resume and 46 professional references to:
Please calland ask for Corey Briggs with any question.
Application deadline: May 30 2025
Anticipated hiring/start date: July 1 2025
No later than: August 1 2025
Required Experience:
Director
Employment Type
Full-Time
