Rooms Manager l Hotel Burg
Rooms Manager l Hotel Burg
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Salary Not Disclosed
1 Vacancy
Job Description
The successful candidate will be a poised and detailoriented professional with proven experience in both housekeeping and front office leadership. With a natural ability to connect with guests and motivate teams you will champion a culture of care accountability and innovation. Youll think outside the box to solve problems quickly create memorable moments for our guests and ensure a seamless luxurystandard operation through expertly managed staffing training scheduling and budgeting. If youre passionate about hospitality operational excellence and being part of something extraordinary from day one we invite you to step into a role thats anything but ordinary.
What Youll Do:
- Ensures compliance with all Front Office and Housekeeping policies standards and procedures
- Oversee rooms and related area operations including front office guest services housekeeping to ensure a safe comfortable environment for guests
- Build and foster employees
- Observe room attendants or house attendants to ensure that their duties are completed in accordance with established policy and procedure proper communication with guests is utilized room assignments or house calls are handled both courteously and professionally and are answered on a timely basis guest complaints are handled in a courteous and professional manner
- Review daily arrivals to ensure proper handling of all incoming reservations and groups
- Develop and establish prearrival communication in advance
- Oversees inventory maintenance and control while purchasing inventory and remaining within budgeted guidelines
- Conduct performance evaluations and deliver coaching and counseling to employees when needed
- Oversee Front Office Guest Services and Housekeeping schedules action planning assignment of duties and developing and communicating departmental strategies and goals
- Establish and implement procedures to ensure guests receive prompt professional attention and personal recognition
- Schedule and regularly conduct routine inspections of the front office and public areas and guest rooms and corridors to ensure the appearance and cleanliness of such areas reflects highly on the hotel brand and Company
- Maintain procedures for security of monies credit and financial transactions guest security and inventory control
- Scheduled to serve as the MOD during specific shifts and be prepared to work night shifts when required
- Roll up your sleeves and be prepared to involve yourself in the daytoday operations adjusting your schedule if needed to provide support to all shifts.
- Hold yourself accountable and lead by example; showing integrity by always doing the right thing even when no one is looking.
- Provide leadership during a variety of shifts including days nights holidays and weekends.
- Lead & Support Housekeeping Management team by inspecting guest rooms public areas and back of house while providing exceptional levels of service.
- Inspire your team to care as much as you do and take every step necessary to ensure that they are equipped to deliver the perfect inroom experience for our guests and anticipate needs beyond the checklist.
- Ensure a profitable operation by keeping purchasing costs and labor expenses in check and will keep the entire operation running smoothly.
- Creating and reviewing schedules administeringpayroll and other administrative tasks
Minimum Requirements:
- Have at least two yearsof Hotel Guest Services or Housekeeping management experience.
- A curious creative dynamic leader who is unsatisfied with the status quo.
- Passion for hospitality will be apparent just speaking with you naturally connecting with colleagues and guests.
- Looking for opportunities to grow into a Senior Leader position.
- Caring genuine and relentlessly detail oriented.
- Understand that you are the person who has the greatest impact on our guests experience and take a thoughtful approach to their needs.
When Youre Here:
Be prepared to accommodate varying schedules including nights weekends and holidays
This position will require moving for 50% of the time sometimes in varying temperatures and 50% sedentary.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.
This description is subject to change at the sole discretion of the Company and in no way creates an employment contract implied or otherwise; each associate remains at all times an at will associate.
We offer excellent pay hotel discounts F&B discounts and the opportunity to be part of an anythingbutstandard growing hotel company
Required Experience:
Manager
Employment Type
Full-Time
