Learning and Development Operations Manager
Learning and Development Operations Manager
Posted on :
20-05-2025
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1 Vacancy
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Job Description
Learning and Development Operations Manager
Location/Schedule:Typical hours are 1st shift MondayFriday with some weekend/evening hours depending upon events/program needs. May be office based or hybrid option flexibility required to travel for necessary meetings and trainings.
Your Impact:As the Learning and Development Operations Manager youll be an integral member of our Learning and Development team supporting the technical and logistical functions that keep staff learning on track. Youll be responsible for overseeing our Learning Management System (LMS) providing administrative support developing content and ensuring smooth implementation of learning experiences. Youll also be coordinating and supporting staff training opportunities in a variety of settings including occasional inperson sessions. In this role youll collaborate closely with Compliance staff to ensure all training standards are met across the agency playing a vital part in our mission to provide traumainformed care and healing.
Hiring Range: $54000 $60000 annually Compensation is based on experience and qualifications. Candidates who meet only the minimum requirements can expect to start at the beginning of the range while those with additional and relevant experience and/or advanced skills may be considered for higher starting pay within the range.
Benefits:
- Defined Contribution Benefits Plan including options for:
- Health/Dental/Vision Insurance $0 copay for mental health visits with our health insurance
- Life ShortTerm Disability and LongTerm Disability Plans
- Critical Illness and Accident Coverage Options
- Flexible Spending Plan
- 401k with Employer Match (up to 6%)
- Paid Parental Leave Based on Tenure
- Ongoing Training
- 20 Days PTO 11 Paid Holidays
Education/Experience/Licensure:
- Bachelors degree in Education Training HR social work human services or related field required.
- 3 years experience in learning and development staff training or LMS administration required.
- 5 years training compliance or management experience in nonprofit social services or healthcare setting.
- Experience with Learning Management System (LMS) administration strongly preferred; LMS platform certification is a plus.
- An equivalent combination of education and experience may be considered.
Skills and Competencies:
- Proficiency with Learning Management Systems (LMS) including data management troubleshooting and content creation
- Strong working knowledge of Google Workspace (Drive Classroom) and Microsoft Office
- Excellent organizational and time management skills with high attention to detail
- Ability to design coordinate and support engaging training experiences both virtually and inperson
- Clear courteous communication and a serviceoriented mindset when interacting with staff clients and external partners
- Ability to manage multiple projects and priorities in a fastpaced environment
- High attention to detail for maintaining training records compliance logs and annual training calendars.
- Commitment to traumainformed relationshipcentered work in a child and familyserving organization
- Selfmotivated dependable and able to work independently and as part of a crossfunctional team
- Willingness to travel between agency locations as needed (valid drivers license required)
Key Job Duties:
Learning & Development Operations
- Manage and maintain the agencys Learning Management System (LMS) including data entry content updates user support and troubleshooting
- Coordinate and schedule staff learning opportunities across all locations including new hire orientation annual training and ongoing professional development
- Support the development and execution of the annual learning plan through logistics data reporting and training implementation
- Ensure compliance with training requirements across all roles and regulatory standards by tracking maintaining and sharing accurate training records
- Create and maintain an agencywide training calendar and course catalog working crossfunctionally to gather and update training details
- Collaborate with the External Relations team to promote learning opportunities through internal communication channels
- Track and report attendance certification expirations and completed training using the LMS and other agency systems
- Assist in developing or curating training content and learning paths based on identified needs or requests from leadership
- Provide technical and logistical support for trainers and presenters including room setup materials and IT assistance
- Participate in TraintheTrainer sessions and deliver staff learning sessions as needed
Administrative & CrossFunctional Support
- Maintain confidentiality of employee and agency information at all times
- Communicate respectfully and professionally with staff clients and community partners
- Collaborate across departments to support a unified traumainformed learning environment
- Represent Crossnores mission and values in all communications and trainingrelated interactions
- Travel to other agency campuses and occasionally stay overnight to support training events
- Contribute to special projects and perform other duties as assigned in alignment with training and agency needs
Note: This job ad is a summary of the position and its requirements. For a full list of responsibilities and qualifications please refer to the detailed job description which can be sent to you upon request.
Required Experience:
Manager
Employment Type
Full-Time
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