Technical Operations Manager - Workfront
Technical Operations Manager - Workfront
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Salary Not Disclosed
1 Vacancy
Job Description
Our Opportunity:
Chewy is looking for an experienced Technical Operations Manager Workfront to join our Marketing and Creative Services organization and work sidebyside with passionate pet lovers in our inhouse studio located in Plantation FL. In this role youll lead the configuration implementation and support of Workfront our Marketing work management system for everything from Marketing planning to Creative and Studio project management. Working closely with Team Members across the organization youll translate business and operational requirements to lead the development and optimization of streamlined workflows within Workfront and its integrations.
What Youll Do:
- Perform iterative development maintenance and improvements for Workfronts Core and Planning platforms to support Marketing Operations and Creative Services endtoend workflows
- Vet requirements and work with leadership to ensure requests align with business priorities
- Consult with crossfunctional partners to identify and develop process improvement opportunities recommend enhancements and build integrations that support business and operational objectives
- Serve as a key point of contact for relevant vendor and consultant relationships for Workfront and its integrations
- Architect design and configure workflows to streamline and simplify production management
- Build and update custom fields forms user roles and permissions to support the various teams using Workfront
- Provision handle and audit Workfront User accounts and profiles for fulltime contractor and agency users
- Support Studio Analytics initiatives within Workfront via the report framework and integrations to data platforms
- Facilitate discovery sessions testing and implementation for Workfrontrelated processes integrations and improvements
- Troubleshoot technical Workfront issues and bugs through coordination with Workfront forums technical support IT Engineering and/or consultants
- Create maintain and publish project/technical process documentation and training materials for both application users and departmental leadership
- Create configuration documentation for all internal changes and updates to the Workfront platform and its integrations
- Proactively train new users and lead communications about updates enhancements and user support needs
- Consistently and openly communicate with peers and team leadership about contextual status updates priorities pivots pending needs and progress blockers
What Youll Need:
- Bachelors degree in Marketing Creative or related field
- 5 years of direct experience as a Workfront System Admin within an agency inhouse creative services team or corporate Marketing Communications function. ECommerce / retail production management experience is a plus!
- General understanding of Marketing cycles including the crossfunctional teams and processes required to support them.
- Experienced in handling Workfront implementation administration and configuration across a matrixed organization.
- Capable of handling integrations between Workfront and other compatible platforms like MAM/DAM etc. Experience working with Fusion is a must!
- Broad knowledge of different workflow methods including waterfall Agile and hybrid including how they relate to Workfront implementation.
- Proficient with Microsoft Office 365 and other adjacent project management software such as Creative Force Airtable Smartsheet and/or Lucid Chart
- Proven ability to selfmanage multiple projects as part of a team serving partners across Chewys hubs and headquarters
- Ability to thrive in an everdeveloping fastpaced environment with shifting priorities and changes in scope
- Exceptional attention to detail organization time management and negotiation skills
- Ability to tactfully influence crossfunctional teams to drive projects and tasks to completion
- Capacity to project a calm confident and professional demeanor even while working under pressure
- An understanding of quality as a creative problem solver who can recognize the importance of high production values for brand building
- Excellent oral and written communication with the ability to flex between creative and technical vernacular with ease
- Active listening problemsolving strong analytical and critical thinking skills
- A positive cando attitude with teammates internal clients and corporate partners
- Position may require less than 10% travel to multiple studio and office sites as necessary
About Chewy Studios
We are the ultimate onestop shop for creative at Chewy. We concept design and create original brands and packaging and online assets. We concept social campaigns banners and lead the design for all internal and external marketing efforts. We also shoot and style all our own photography video and television commercials. If you saw it out in the wild and it had the Chewy logo on it Chewy Studios was there from start to finish. With positions ranging from entrylevel script writing and production graphic design work to senior creative concepting producing and photography Chewy Studios does it all inhouse with pride from our hubs in in Boston MA Dallas TX Minneapolis MN and the mothership in Plantation FL. If you love pets and crave working in an ultracreative environment give us a shout. Were always interested in meeting new people and their pets.
#LIHybrid
Required Experience:
Manager
Employment Type
Full Time
