Operations & Maintenance Cloud Engineer
Operations & Maintenance Cloud Engineer
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$ 104650 - 189175
1 Vacancy
Job Description
Are you interested in being part of supporting the worlds most advanced and secure IT mission Any interest in a position where your performance will lead to future career growth opportunitiesIf so the CBP TPVS program is the one you have been waiting for. The TPVS program has an opening for an Operations & Maintenance Cloud Engineer supporting the CBP TPVS program in Ashburn Virginia. This is an exciting opportunity to use your experience helping end users attain their mission. This is a hybrid support role in which telework is partially available and onsite presence is required at regular intervals.
Primary Responsibilities:
You will serve as the initial point of contact for ITrelated field and application production problems. In this capacity you will provide phone and online support to users performing technical triage troubleshooting resolving issues and following escalation protocols as necessary.
Additional duties will include:
Work in tandem with our application teams to identify triage troubleshoot and remediate application production issues.
Working knowledge of monitoring tools (Prometheus Grafana CloudWatch XRay Splunk) to ensure system and application availability and performance.
Define and document the best practices and strategies regarding application maintenance and recovery protocols.
Practical knowledge of DevSecOps principles methodologies and best practices.
Solid Understanding of networking concepts including VPCs subnets VPNs and firewalls.
Provide guidance thought leadership and mentorship to others to build their cloud competencies and share knowledge.
Ensure application performance uptime and scale maintaining high standards and ensuring SLAs are attainable.
Provide oversight and monitoring of applications in the AWS environment following the government security guidelines.
At the direction of the O&M team leader develop and implement technical efforts to maintain AWS applications including supporting afterhours and weekend calls to remediate production issues.
Troubleshoot incidents identify root causes fix and document problems and implement preventive measures.
Educate teammates on the implementation of new cloudbased initiatives providing associated training when necessary.
Demonstrate exceptional application problemsolving skills with an ability to see and solve issues before they affect field operations.
Document and communicate degradation of services or outage issues information to customers and help with resolution.
Ensure your assigned tickets stay within the programs SLO commitments.
Document procedures configurations and troubleshooting steps to enhance knowledge sharing.
Basic Qualifications:
BS/BA degree and 8 years of prior relevant experience or a Masters degree with a minimum of 6 years of previous relevant experience; or 4 years of experience in lieu of degree
U.S. Citizen
Must be able to maintain and obtain a CBP Background Investigation prior to start
Eight or more years of experience in supporting application cloud solutions on AWS platform.
Experience in supporting 24x7x365 operations.
Experience with Jira Confluence and ServiceNow.
Understanding of and experience with field operations SLAs and oncall support.
Experience in at least two of the following areas: PostgresSQL database architecture advanced analytics microservices monitoring and SecDevOps.
Working knowledge of supporting applications in AWS.
Proven ability to collaborate with multidisciplinary teams of business analysts developers data scientists dbas and subjectmatter experts.
Excellent written and verbal communication skills.
Solid troubleshooting techniques to find root causes and apply workarounds.
Organization skills and attention to detail.
Preferred Qualifications
DoD Top Secret or DHS FullBI.
AWS Cloud certification.
Experience in supporting 24x7x365 operations.
Experience with Jira Confluence and ServiceNow.
Original Posting:
May 16 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $104650.00 $189175.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Employment Type
Full-Time
