Associate Product Manager (Work Remotely Anywhere in the U.S.)
Associate Product Manager (Work Remotely Anywhere in the U.S.)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Since 1998 Businessolver has delivered marketchanging benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment minimize risk exposure and engage employees with easytouse solutions and communication tools to assist them in making wise and costefficient benefits selections. Founded by HR professionals Businessolvers unwavering serviceoriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
Associate Product Manager Sofia
Sofia is Businessolvers industryfirst awardwinning personal benefits assistant. Sofia is an extension of our service center team powered by machinelearning applications and empathetic design to provide 24/7 personalized support to employees who have questions about their employer benefits.
We are looking for a product manager who can help evolve Sofias conversational AI design to be more humancentric and provide personalized contextual recommendations across experience modalities (e.g. text voice). We are looking for someone who is passionate about the user experience and initiative design to support individuals optimize their benefits and live healthier lives.
You will work with a team focused on providing a best in class omnichannel customer experience. This includes but not limited to call center and mobile product managers software and machinelearning engineers computational linguists UX designers business intelligence (BI) analysts and business stakeholders to enhances our digital selfservice capabilities.
Duties and Responsibilities
- Support the implementation and development of Sofias product roadmap to implement the next iteration of Sofias conversations design and features
- Develop strong cross functional partnerships internally with product teams engineering member services operations leaders and BI team to derive customer insights
- Conduct product and competitive research to help shape both long and shortterm strategy while balancing business need
- Deliver intuitive and simple design for both chat and voice by working closely with UX design team and writers
- Leverage data metrics to inform key business decisions and areas of opportunity and showcase effectiveness of solutions
- Create and deliver business requirements documents to showcase the opportunity returnoninvestments and prioritize features of solutions
- Help create technical specification documentation to communicate required system changes for development and define and execute user acceptance testing lead efforts on enduser training product testing and rollout
- Collaborate with sales and marketing teams to develop successful gotomarket programs that enable sales to effectively position call center solutions increase client retention and support documentation for client implementation and operation teams
Requirements and Qualifications
- 23 years experience administering consulting or curating content related to employer benefits administration
- Minimum of 12 years of experience working in product management on customer facing products experience with conversational AI / Chatbots and/or Digital Assistants is a plus
- Proven track record leveraging data to understand customers needs and help drive decisions and prioritizing work
- Proven ability to influence crossfunctional teams without formal authority and manage ambiguity and competing priorities
- Knowledge and understanding of product development/product management lifecycle
- Excellent written / verbal communications and data analytics skills to influence decision maker and promote our solution
- Strong seeker/learner and empathetic mindset
The pay range for this position is 86K to 108K per year (pay to be determined by the applicants education experience knowledge skills and abilities as well as internal equity and alignment with market data).
This role is eligible to participate in the annual bonus incentive plan.
Other Compensation: If this position is fulltime or parttime benefit eligible you will receive a comprehensive benefits package which can be viewed here: Businessolver Way
Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game and have fun doing it! If you desire to use your skills and experience in an environment where you can make a difference we want to hear from you!
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy procedures and controls.
(Applicable to all roles at an AVP DIR VP Head Of or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
Equal Opportunity at Businessolver:
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity veteran status and more. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
#LIRemote
Required Experience:
IC
Employment Type
Full Time
