Production Operations Manager

Our DirecttoConsumer (DTC) portfolio is a powerhouse collection of consumerfirst brands supported by media industry leaders Comcast NBCUniversal and Sky. When you join our team youll work across our dynamic portfolio including Peacock NOW Fandango SkyShowtime Showmax and TV Everywhere powering streaming across more than 70 countries globally. And the evolution doesnt stop there. With unequalled scale our teams make the most out of every opportunity to collaborate and learn from one another. Were always looking for ways to innovate faster accelerate our growth and consistently offer the very best in consumer experience. But most of all were backed by a culture of respect. We embrace authenticity and inspire people to thrive.

We create worldclass content which we distribute across our portfolio of film television and streaming and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands including NBC NBC News MSNBC CNBC NBC Sports Telemundo NBC Local Stations Bravo USA Network and Peacock our premium adsupported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group and have worldrenowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Comcast NBCUniversal has announced its intent to create a new publicly traded company (SpinCo) comprised of most of NBCUniversals cable television networks including USA Network CNBC MSNBC Oxygen E! SYFY and Golf Channel along with complementary digital assets Fandango Rotten Tomatoes GolfNow GolfPass and SportsEngine. The wellcapitalized company will have significant scale as a pureplay set of assets anchored by leading news sports and entertainment content. The spinoff is expected to be completed during 2025.

As the Production Operations Manager you will oversee the daily management and maintenance of Commerce experiences for the Global Streaming Platform team 

What Youll Do: 

• Develop a strategy and process for the ongoing update of Commerce product experiences including content design assets and metadata.  Align update strategies to Commerce best practices and proven methodologies that achieve optimal business outcomes.  

• Manage and coordinate content and configuration updates for high profile projects including price changes/offers additions of new products and proposition/territory launches. 

• Establish a process for regular quality assurance checks to ensure properties are free from errors and other issues. Collaborate with the product and engineering teams to address and resolve any issues promptly. 

• Act as a first point of escalation for daily Commerce content/metadata issues and related triage.  

• Collaborate with product design UX copywriting and business stakeholders to plan and manage production updates. 

• Develop quality standards and metrics that measure those standards.  

• Make recommendations for the improvement of product maintenance. Working with the product team to help define and implement those changes.  

• Produce highquality production plans strategies and work product. Push relentlessly for quality while meeting aggressive deadlines.   

• Lead and mentor others providing strategic direction thought leadership and inspiration to a team dedicated to the upkeep of commerce journeys and experiences.  

Qualifications :

What Youll Bring: 

• You are an experienced digital production manager with documented experience managing website/app maintenance for a similar property ideally in the subscription commerce space but not essential.  

• Experienced in driving a production operations team/program. Proven experience running a complex multilanguage multiproposition service.   

• Experienced in leading a production operations management team  

• You have experience leading teams of digital production teams whereby goal setting and coaching is one of your strongest abilities acting as a forcemultiplier and growing talent. 

• You can navigate multilayered matrixed organizations through your deft communication attention to detail systems thinking and relationship building. You are creative in driving teams to deliver influencing leadership and you believe building rapport and earning trust is an important investment in success. 

• You have relentlessly high standards deep operational knowledge and expertise in digital production operations. 

Team overview: 
Global Streaming Platform 

Global Streaming Platform team develops and supports marketleading video streaming services underpinned by stateoftheart engineering principles. We do this at huge scale: for over 50 million customers globally spanning NBCUniversal Peacock Sky NOW SkyShowtime and Showmax. No matter the device the time or the place we make sure that our diverse audiences can easily find and enjoy whatever they want to watch choosing from the worlds best entertainment news and sport. 

This position is eligible for company sponsored benefits including medical dental and vision insurance 401(k) paid leave tuition reimbursement and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $114000 $157000 (bonus and longterm incentive eligible).

Additional Information :

As part of our selection process external candidates may be required to attend an inperson interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law. 

If you are a qualified individual with a disability or a disabled veteran you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing

For LA County and City Residents Only:  NBCUniversal will consider for employment  qualified applicants with criminal histories or arrest or conviction records in a manner  consistent with relevant legal requirements including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Remote Work :

Yes

Employment Type :

Fulltime