Senior Client Service Associate
Senior Client Service Associate
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$ 65000 - 90000
1 Vacancy
Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
The Senior Client Service Associate executes the more complex transactions required to support high net worth client portfolios including researching client inquiries and issues in order to effectively bring about resolution. This role also provides oversight on some aspects of the Client Service Associates responsibilities.
How youll succeed
Prepare and process new account paperwork
Open new accounts and subaccounts
Cash transaction processing (checks ACH wires journal transfers)
Manage clients quarterly tax payments and annual IRA contributions/RMDs
Supervise all aspects of gifting (cash inkind gift letters Crummey letters)
Assemble quarterly/annual portfolio review presentation books
Update portfolio asset allocation schedules
Run performance reports
Complete securities processing (purchases redemptions capital calls pricing updates)
Research and analyze fees
Complete and provide documentation for Annual Review Suite
Initiate contact with clients and their thirdparty advisors when appropriate
Provide administrative support (answer telephones prepare wellwritten correspondence maintain files for quarterly administrative and investment reviews)
Proactively anticipate and address client needs. Promptly research and bring about resolution of all client issues.
Provide integral support for client service teams and special projects
Achieve and sustain a balanced approach to managing risk by ensuring compliance controls and processes (regulatory compliance fiduciary) are integrated into daytoday activities
Contribute to a strong organizational culture through positive collaborative behaviors resulting in client and employee engagement
Pursue continuous improvement and be a problem solver by anticipating obstacles developing plans to overcome and looking for ways to improve.
Assist clients with Portfolio Online
Who you are
Bachelors degree and/or 310 years experience in trust and account administration and/or investments
Experience in personal tax financial planning or investment management
Strong client service commitment
Strong interpersonal and verbal communication skills with the ability to use these skills to communicate with highnetworth clients and colleagues
Strong organizational skills sufficient to complete work according to established schedule and timeframes while accommodating given priorities
Use of CRM and/or financial services platform for advisory business
Experience in working with external custodians such as Charles Schwab and Fidelity
Proficient with Microsoft Word Outlook Excel Power Point and Adobe Acrobat
At CIBC we offer a competitive total rewards package. This role has an expected salary range of $65000$90000 for the San Francisco CA market based on experience qualifications and location of the position. The successful candidate may be eligible to participate in the relevant business units incentive compensation plan which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employees needs; including Medical Dental Vision Health Savings Account Life Insurance Disability and Other Insurance Plans Paid Time Off (including Sick Leave Parental Leave and Vacation) Holidays and 401(k) in addition to other special perks reserved for our team members.
Candidates hired to work in other locations will be subject to the pay range associated with that location. Additional total compensation and benefits details will be provided during the hiring process.
California residents your privacy rights regarding your actual or prospective employment
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* a vacation offering wellbeing support and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
CA San Francisco 101 2nd St.Employment Type
RegularWeekly Hours
40Skills
Analytical Thinking Cash Flow Analysis Client Service Customer Experience (CX) Investment Portfolios PostSales Support Product Knowledge Transaction BankingRequired Experience:
Senior IC
Employment Type
Full-Time
