Director, Pricing and Monetization

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty youll tackle complex problems collaborate with kind and ambitious people and help build a more equitable worldall in a flexible awardwinning workplace.

PagerDuty is seeking a GTMfocusedDirector Pricing and Monetization to shape the next evolution of how PagerDuty packages and monetizes its product portfolio. This role sits at the intersection of Product Marketing Finance and Sales translating product value into commercial outcomes through strategic packaging tiering and gotomarket pricing. This role will report to the Head of Product Strategy and Growth and sits within our Product Development organization.

As a crossfunctional leader youll design and execute pricing strategies that reflect how customers experience and receive value from our offerings. Youll bring structure to packaging decisions support migrations to our modern Operations Cloud pricing and packaging plans and develop messaging and pricing guidance for the field. Youll influence roadmap monetization support pricing experiments and evolve our ability to communicate value effectively to the market.

The ideal candidate brings a marketingleaning product background deep pricing intuition and has operated in laterstage B2B SaaS environments. Youve worked directly with Sales Finance and Product Marketing teams to drive pricing and packaging strategy from concept to customer rollout.

KEY RESPONSIBILITIES

• Lead gotomarket pricing execution and packaging strategy across multiple product lines
• Collaborate with Sales Strategy Finance Deal Desk and PMM to operationalize pricing for the field including discount guidance approval workflows customer messaging and enablement
• Design and execute packaging migrations especially as we transition legacy customers to our modern Operations Cloud plans
• Partner with Product teams on monetization strategy and feature/package alignment according to value
• Develop pricing collateral enablement and field training materials in partnership with PMM and Enablement
• Bring customer competitor and market insights to pricing strategy decisions
• Track performance of pricing initiatives and optimize packaging strategies based on realworld data and usage patterns
• Drive analysis on the effectiveness of pricing by region product and customer segment levels
• Develop lifecycle pricing management capabilities to support the solution roadmap & maximize financial return via pricing optimization

BASIC QUALIFICATIONS

• 10 years of experience in B2B SaaS pricing product marketing and/or monetization roles
• Has led or been a key contributor to pricing strategy at a company during its transition toward $1B in ARR
• Strong crossfunctional collaboration skills and relationshipbuilding credibility with Sales Product and field leadership
• Experience managing pricing change (e.g. migrations repackaging new monetization levers) in the field with the communication skills to bring stakeholders along in the field
• Ability to mentor and grow other Pricing roles and people within the organization

The base salary range for this position isUSD. This role may also be eligible for bonus commission equity and/or benefits.

Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location jobrelated knowledge skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.

PagerDuty is a flexible hybrid workplace. We embrace and encourage inperson working as an integral part of our culture. Both our employees and external research tells us that colocated collaboration strengthens connections drives innovation and accelerates learning.

This role is expected to come into our Atlanta office 1 day per month so you can thrive in your new role and fully embrace being a Dutonian!

Hesitant to apply

We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time sign up for job alerts!

Where we work

PagerDuty currently has offices in Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. We offer a hybrid flexible environment. We also provide ample opportunities for connection like team offsites and volunteering events.

How we work

Our values guide how we support customers collaborate with colleagues develop products and foster a culture of belonging. They define not just our actions but what it means to be Dutonian.

What we offer

As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including countryspecific offerings on our benefits site.

Your package may include:

Competitive salary

Comprehensive benefits package from day one

Flexible work arrangements

Company equity*

ESPP (Employee Stock Purchase Program)*

Retirement or pension plan*

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationDuty companywide paid days off in addition to PTO

Paid parental leave: 22 weeks for pregnant parent 12 weeks for nonpregnant parent (some countries have longer leave standards and we comply with local laws)*

Paid volunteer time off: 20 hours per year

Companywide hack weeks

Mental wellness programs

*Eligibility may vary by role region and tenure

About PagerDuty

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps Automation Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible resilient and scalable platform to increase innovation velocity grow revenue reduce cost and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Workcertified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.

Go behindthescenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.

PagerDuty uses the EVerify employment verification program.