Mobile Dispatcher - Supervisor
Mobile Dispatcher - Supervisor
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Job Description
Job Summary:
The Supervisor Alarm Dispatcher will oversee the centrally managed law enforcement radio monitoring with event logging and recording alarm monitoring of intrusion detection systems emergency dispatch incident reporting and analysis and remote alarm panel programming. The role ensures that all operations are conducted efficiently and in compliance with company policies and procedures.
Essential Functions:
- Supervises the monitoring of the Inspection Services national radio traffic ensuring events are recorded accurately and information requested by radio users is provided promptly.
- Oversees the monitoring of intrusion detection systems utilizing automated alarm monitoring software to initiate internal or police response based on defined criteria accurately capturing event information confirming the accuracy of data recorded in the alarm database and interacting with postal employees including postal inspectors postal customers and police departments.
- Manages afterhours phone traffic ensuring that phone traffic is monitored and processed efficiently.
- Performs additional supervisory tasks as required for the assigned site ensuring that all operations are conducted smoothly and effectively.
Qualifications:
- Proven experience in a supervisory role within a similar environment.
- Strong understanding of alarm monitoring systems and emergency dispatch protocols.
- Excellent communication and interpersonal skills.
- Ability to manage and lead a team effectively.
- Strong problemsolving and decisionmaking skills.
- Knowledge of company policies and procedures related to job safety and security.
1. Monitors the Inspection Services national radio traffic records events provides information requested by radio users
2. Monitors intrusion detection systems using automated alarm monitoring software initiates internal or police response based on defined criteria accurately captures event information confirms accuracy of data recorded in the alarm database interacts with postal employees including postal inspectors postal customers and police departments
3. Monitors and processes afterhours phone traffic
4. Carries out specific tasks and duties of a similar nature and scope as required for the assigned site
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference depending upon the nature of the position.
Education/Experience:
Must have high school diploma or GED
Call center experience required
Competencies (as demonstrated through experience training and/or testing):
Ability to carry out instructions furnished in written oral or diagrammatic form
Ability to be an effective team member
Ability to maintain professional composure when dealing with unusual circumstances
Courteous telephone manner
Ability to use personal computer and enter data
Ability to write routine correspondence including logs and reports
Good organizational skills
Customer service and service delivery orientation
Good interpersonal skills with the ability to interact effectively at various social levels and across diverse cultures
Working Conditions and Physical/Mental Demands
With or without reasonable accommodation requires the physical and mental capacity to effectively perform all essential functions described. In addition to other demands the demands of the job include:
Maintaining composure in dealing with authorities executives clients staff and the public occasionally under conditions of urgency and in pressure situations.
Must undergo and meet company standards for background and reference checks controlled substance testing and behavioral selection survey
Required ability to handle multiple tasks concurrently
Computer usage and regular data entry
Regular talking and hearing
Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
Close vision distance vision and ability to adjust focus.
Work performed in an office environment
Securitas is committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.
Required Experience:
Manager
Employment Type
Full-Time
